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Marriott Bonvoy Logo Marriott Bonvoy · Consulting

Reservation Manager - The Lake Como EDITION

Italy, Lake Como · Job Posted April 23, 2026
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Job Description

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

Job Responsibility

  • Soliciting and managing reservations sales-related opportunities
  • Managing and providing training and work assignments to Reservations Sales staff
  • Actively up-selling each business opportunity to maximize revenue
  • Achieving personal and team related revenue goals
  • Driving customer loyalty by delivering service excellence
  • Identifying new reservations sales business
  • Understanding the overall market including competitors
  • Closing best opportunities for the property
  • Monitoring same day selling procedures
  • Responding to incoming reservations sales opportunities
  • Using negotiating skills and creative selling abilities
  • Assisting in monitoring group reservation forecast data
  • Coordinating with sales and Convention Services
  • Executing operational aspects of business booked
  • Assisting with monitoring accuracy of reservation sales orders
  • Tracking no-show reservations
  • Checking daily arrivals
  • Managing wait list
  • Preparing work and maintenance orders
  • Providing exceptional customer service
  • Handling guest complaints and disputes
  • Monitoring reservations sales agents
  • Developing departmental orientation program
  • Utilizing on the job training tools
  • Creating monthly labor scheduling
  • Utilizing intranet for resources
  • Creating contracts.

Requirements

  • High school diploma or GED
  • no work experience required
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
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