Reservation Manager Japan

• Overseeing strategic and operational aspects
• Collaborate with Discova Japan’s Country Manager and reservation teams to deliver exceptional customer service, boosting customer satisfaction and team productivity
• Developing and implementing best-in-class service and creating unforgettable local experiences tailored to our key customer segments

• Holding a bachelor's degree or a certificate in tourism and hospitality is advantageous
• Possessing a minimum of 3 years' experience in leading a high-performing tourism operations team is essential
• Fluency in written and spoken English and Japanese is required
• Proficiency in a 3rd language is seen as a benefit
• Demonstrated leadership skills with the ability to foster teamwork while promoting diversity and inclusion
• A leader who can effectively use their negotiating skills, motivation, and creativity to proactively reduce business costs
• Well-developed problem-solving skills
• Customer-centric with a commitment to high standards of service delivery
• Strong collaboration and communication skills (verbal and written)
• High attention to detail and strong time/priority management skills
• Excellent interpersonal and presentation skills across cultures
• Able to work independently or in a team environment
• Flexible rotating roster that may include late nights, weekends, and early mornings, and adaptable to uncertainties/changing priorities and under pressure
• Willing to travel for business when required
• Proficient with Microsoft Office applications

Proficiency in a 3rd language