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Reservation (CORE) Agent

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Four Seasons

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Location:
United States of America , East Palo Alto

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

27.31 USD / Hour
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Job Description:

Four Seasons Hotel Silicon Valley is currently looking for a CORE Agent (Reservation/PBX Operator). Reporting to CORE Manager.

Job Responsibility:

  • Have warm and professional phone polish and demeanor
  • Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards
  • Capture sales from in-coming reservations calls and coordinate details of each reservation
  • Utilize the “sales tool box” to increase the likelihood of converting calls
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden
  • Action preferences by creating departmental notes and traces to notify the department
  • Action guest preferences for Incognito or PR profiles ensuring proper profile management
  • Merge duplicate profiles for arriving guests
  • Check for Same-day arrivals throughout the shift using Golden Dashboard in Key
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
  • Monitors incoming Chat Message via FS Messengers and reply or add other departments to the conversations when appropriate
  • Assisting in preparing the welcome letter for the arrival of VIP, Preferred Partner guests etc
  • Assist in taking In Room Dining orders with efficient telephone etiquette
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Handle guest complaints in accordance with Four Seasons policy

Requirements:

  • Experienced customer service professional
  • Excellent phone skills
  • Ability to multitask
  • Passion for service and hospitality
  • Basic computer system skills
  • Comfortable communicating over the telephone
  • Reading, writing and oral proficiency in the English language
  • Flexible schedule to include weekends, holidays and nights
  • Must provide work authorization document - proof of eligibility to work in the United States of America
  • Position requires sitting for long periods of time
What we offer:
  • Competitive Wage
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Medical, dental, and vision insurance
  • Holiday, vacation, and sick pay
  • 401k participation with a company matching program
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Free employee meals prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Free employee parking

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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