Reservation Consultant - Telemarketing Job at Wyndham Destinations (Pampanga)

Job Description

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Where Memories Start with You. Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Job Responsibility

Making Outbound / Inbound calls promoting and selling our packages
Call clients who have purchased outbound certificate to convert to a booking
Search for accommodation availability online and Set tour presentation details
Ensure cancellation and amendment policies are adhered to
Responsible for following all Accor Vacation Club Policies and Procedures as set by Management
Actively promote special packages for seasonal campaigns
Maximize every opportunity including email, social media, online and telephone enquiries
Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor/Manager
Ensuring that the set appointment meets the set qualification criteria and has the appropriate directions to the designated showroom
Responsible for providing quality customer service to our potential clients
Display a Count on Me! Service to all internal and external parties
Responsible for coming to work in a timely manner, according to work schedule
Responsible for being courteous and respectful to co-workers
Display innovation through inspiring, creating and improving processes and products
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
Any other duties as may be reasonably requested by management

Requirements

Previous telesales experience preferred
Ability to focus attention for extended periods of time
Exceptional telephone manner that is professional, friendly and clear
Committed to provide excellent customer service at all times
Be detailed, accurate and thorough
Possess a positive, can do attitude with the ability to self motivate
Ability to learn and use scripts
Ability to learn objection handling
Skilled in controlling a phone conversation
Ability to maintain and exceed production requirements
Ability to maintain an upbeat work relation with Co-workers
Good time management skills

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Reservation Consultant - Telemarketing

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