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Reservation Clerk

Marriott Bonvoy

Location:
United States , San Francisco

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

32.06 USD / Hour

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Job Description:

The Reservation Clerk processes all reservation requests, changes, and cancellations, identifies guest needs, verifies room availability, and ensures compliance with company policies. The role involves providing excellent customer service, maintaining professionalism, and supporting team goals.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability
Explain guarantee, special rate, and cancellation policies
Accommodate special requests
Answer questions about property facilities/services
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow escalation procedures for guest concerns
Maintain confidentiality and professionalism
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Comply with quality assurance standards
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Health care benefits
Retirement benefits
Earned paid time off and/or sick leave
Life insurance
Disability coverage
Other life and work wellness benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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