Reservation Agents Job at Marriott Bonvoy (Bali

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience.

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservations Sales Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma/G.E.D. equivalent
No related work experience is required
No supervisory experience is required
Integrity
Dependability
Positive Demeanor
Customer Service Orientation
Interpersonal Skills
Team Work
Diversity Relations

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent

Thrive in an environment where care and kindness are at the heart of everything ...

Location

New Zealand , Queenstown

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Minimum 1 year previous Reservation/Front Office experience is essential
5 star luxury environment is preferred
Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system
Passion for high end hospitality with an absolute eye for detail
A demonstrated ability to build warm relationships and gain trust at all levels
Excellent listening and negotiation skills
Projects professional image at all times through personal presentation/ interpersonal skills

Job Responsibility

Curate the structure of an exquisite stay, being the very first point of contact our guests have with us. Responsible for maximizing room and rate yield at the hotel, ensuring a timely response to all reservations enquiries
Process and input group, FIT and corporate reservations following hotel reservations policy
Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained
Take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction
Ensure all Group checklists are updated on the same date they are received
Send group invoice to companies/agents for payment and follow-up on any outstanding payments
Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL)
Liaison with Sales team and Food and Beverage team for conference or event arrangement
Take personal responsibility to ensure that all inquiries are addressed
Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager

What we offer

Competitive pay
daily staff meals
dry-cleaned uniform and laundry allowance
anniversary stays with F&B credit to enjoy
Free gym access
ski hire during the winter
EAP
well-being and mental health supports
12 weeks paid parental leave
rainbow inclusive policies and practices

Parttime

Core/Reservation Agent

As a Core Agent, you will be an integral part of our dynamic team, working toget...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College education or equivalent experience
Comprehensive computer and analytical skills, superior guest service and salesmanship skills
Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have access to a robust benefit plan
Can engage in diverse and challenging work
Derive a sense of pride in work well done

Job Responsibility

Exceed expectations and deliver exceptional customer service
Ensure that every guest receives the utmost care and attention

What we offer

Competitive Net Salary in a Tax-Free Environment
Housing Allowance
Transportation Allowance
21 days' vacation
10 days Public Holidays per year
Paid home leave tickets
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Kuching

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Manager - Bvlgari Hotel Roma

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Italy , Rome

Salary:

35000.00 - 40000.00 EUR / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Job Responsibility

Responsible for soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy

What we offer

Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand
Access to online training programs and a structured personal development plan
Colleague recognition programs
Preferential rates at Marriott Hotels and our outlets (subject to terms and availability)
Company events (e.g., birthday celebrations, staff parties, etc.)
Staff canteen available during working hours
Internal laundry service
Staff accommodation (subject to availability and eligibility)

Fulltime

Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

United States , Walt Disney World Dolphin

Salary:

19.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservations Agent (Groups & Conferencing Agent)

Process all reservation requests, changes, and cancellations received by phone, ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma/G.E.D. equivalent
No related work experience is required
No supervisory experience is required

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Select Country

Reservation Agents

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Reservation Agents

Reservation Agent

Reservations Sales Agent

Reservations Agent

Core/Reservation Agent

Reservations Agent

Reservation Manager - Bvlgari Hotel Roma

Reservations Agent

Reservations Agent (Groups & Conferencing Agent)

Our AI answers in your language