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Fairmont Le Manoir Richelieu Logo Fairmont Le Manoir Richelieu · Hospitality and Tourism

Reservation Agent

Turkey, Bodrum · Job Posted January 30, 2026
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Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in the MGallery The Bodrum Hotel Yalikavak. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

Job Responsibility

  • Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
  • Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
  • Accurately record all required reservation information in our Property Management System
  • Upsell room types and additional services to maximize revenue while meeting guest needs
  • Provide detailed information about our property, amenities, and local attractions in Bodrum
  • Collaborate with other departments to ensure guest requests and special requirements are met
  • Handle changes, cancellations, and special requests with a customer-centric approach
  • Maintain up-to-date knowledge of room availability, rates, and promotional offers
  • Assist in resolving customer complaints and concerns in a timely and professional manner
  • Contribute to the continuous improvement of our reservation processes and guest experience

Requirements

  • Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
  • Excellent command of English
  • Professional telephone etiquette and strong written communication skills
  • Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
  • Detail-oriented with the ability to multitask in a fast-paced environment
  • Strong problem-solving skills and ability to make decisions independently
  • Flexible availability to work various shifts, including weekends and holidays
  • Customer-focused mindset with a passion for delivering exceptional service
  • Ability to work collaboratively in a team environment
  • Strong organizational skills and attention to detail

Nice to have

  • Knowledge of additional languages is a plus
  • Knowledge of Bodrum's attractions and services is highly beneficial
  • Familiarity with Turkish culture and customs is a plus
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus
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