Reservation Agent Job at Marriott Bonvoy (Da Nang)

New

Reservation Agent

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Egypt , Sharm El Sheikh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Iceland , Reykjavik

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Indonesia , Seminyak

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Indonesia , Bali

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Maldives , Kaafu Atoll

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Location

United Kingdom , London

Salary:

29000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

1–2 years of experience in reservations, front office, guest services, or a similar role within a luxury hotel environment
Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues at all levels
Strong attention to detail and organizational skills, with the ability to manage multiple bookings and inquiries efficiently
Experience with hotel reservation systems such as Opera PMS or similar property management systems is highly desirable
A customer-focused approach with a passion for delivering exceptional guest experiences
Ability to work independently and as part of a team in a fast-paced environment
Good problem-solving skills and the ability to handle guest requests and reservation amendments professionally

Job Responsibility

Handling guest reservations across our luxury hotels
Ensuring every booking is managed efficiently and accurately while delivering exceptional customer service
Acting as the first point of contact for guests
Providing information about hotel services, room availability, rates, and special offers
Maximizing revenue opportunities
Maintaining reservation standards
Creating a seamless booking experience that reflects the high level of hospitality synonymous with our luxury properties

What we offer

Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus
28 days holiday inclusive of bank holidays, increasing with the length of service
Pension scheme and Medicash plans
Great food and drink provided during your shift
Great incentives, including a refer-a-friend bonus (up to £750)
Colleague discount to all the Starhotels Collezione around the world

Fulltime

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