Jobs Remote jobs Sign In

Four Seasons · Hospitality and Tourism

Reservation agent

Morocco, Rabat · Job Posted February 18, 2026

Job Link Share

Job Description

We currently have an opportunity for Reservations Agent to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco! Reporting into our Reservations Manager, Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. Focusing on quality assurance, call and email conversion, maintaining global standards and working closely with the Worldwide Reservations Office, actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability, working with Sales in handling group bookings.

Job Responsibility

Selling the resort and providing information to prospective guests
capturing sales from incoming calls
coordinating details of each reservation to ensure guest satisfaction
focusing on quality assurance, call and email conversion, maintaining global standards
working closely with the Worldwide Reservations Office
actively driving sales for the hotel by maintaining business relationships, controlling room and rate availability
working with Sales in handling group bookings

Requirements

Reservations agent experience in luxury hospitality operations
exceptional communicator
excellent interpersonal and relationship-building skills
exceptional eye for detail
fluency in French, Arabic and English
eligibility to work in Morocco

Four Seasons - All Job Offers

Rabat

Reservation agent

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst

Similar Jobs for

Reservation agent

8 matching positions

Reservation Agent

Location

Vietnam , Da Nang

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Thailand , Phuket Town

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Thailand , Rayong

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Malaysia , Kuala Lumpur

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience.

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Thailand , Phuket

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

We are currently recruiting for a Reservations Agent to join us here at Bankside...

Location

United Kingdom , London

Salary

31064.80 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Positive, open-minded, forward-thinking, happy to bring their personality to work
Previous experience in reservations, front office, hospitality, or with Marriott systems would be a great advantage, but it is not essential
Can-do attitude, willingness to learn, genuine interest in hospitality
Can work independently
Comfortable dotting the i's, crossing the t's, and making sure nothing is missed

Job Responsibility

Job Responsibility

Handle individual reservations received by telephone, email, online channels, and through central reservation systems
Make sure every booking is accurate, every detail is captured, and every guest receives a warm and helpful response
Create and update bookings, process confirmations, cancellations and amendments, take advance deposits, and ensure all information is communicated clearly with guests and internal teams
Work closely with Front of House team
Develop knowledge of group reservations

What we offer

Complimentary dry-cleaned uniform
Free meals on duty
Medical Cash Plan
Discounted hotel and food & beverage rates globally with Marriott and Vertiq Hospitality Partners
Enhanced family-friendly policy
Discounts on high street retail shops and restaurants
Free fitness platform
Holiday discounts and much more

Fulltime

Reservation Agent

Process all reservation requests, changes, and cancellations received by phone, ...

Location

Maldives , Fari Islands

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Reservation Agent

Location

Japan , Yokohama

Salary

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime