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Four Seasons Logo Four Seasons · Customer Service

Reservation Agent

India, Bengaluru Employment contract · Job Posted May 05, 2026
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Job Responsibility

  • Capture sales from in-coming reservations calls and coordinate details of each reservation
  • Complete internal reservation forms
  • Handling complete EPBAX function, i.e. Internal and External calls
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
  • Handle guest complaints in accordance with Four Seasons policy
  • Process WRO, Trust, Internal Reservations, and FIT reservations
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
  • Monitor Front Desk reservations made night prior,Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
  • Respond according to the crisis management plan to any resort emergency or safety situation
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
  • Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
  • Assist with the development of all direct sales presentation material for both travel industry and group sales
  • Assist Group Rooms Coordinator in processing rooming lists or introduction letters

Requirements

  • Minimum 1 year of experience in hotel reservations, guest services, or call center operations within a luxury or five‑star hospitality environment
  • Proven experience handling room reservations, rate plans, promotions, and upgrades with high accuracy
  • Hands-on experience using Property Management Systems (PMS) such as Opera or similar reservation systems
  • Experience managing high call volumes while maintaining professionalism and attention to detail
  • Strong background in upselling, cross-selling, and revenue optimization in line with brand service standards
  • Excellent verbal and written English communication skills
  • additional languages are an advantage

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities including an international career
  • Complimentary Dream Holidays at other Four Seasons Hotels and Resorts
  • Comprehensive Insurance coverage for Hospitalization and Personal Accident
Four Seasons - All Job Offers

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