Reservation Agent Job at Marriott Bonvoy (Vienna)

Cluster Reservations Agent

The Full Time Cluster Reservations Agent is a cluster role supporting two hotels...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a Reservations Agent role in a 4 or 5 star hotel
Ability to work collaboratively in a fast-paced environment
Strong working knowledge of computer systems
Knowledge of the Opera PMS system
Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
Strong attention to detail
Excellent verbal and written communication skills and interpersonal skills
Ability to multitask and manage multiple projects

Job Responsibility

Handling and processing reservations and inquiries from all booking channels
Analyse and update all traveller requests that are tailored to their requirements
Pre-arrival check to ensure guest history is linked and relevant booking information is updated
Follow up on No-Shows and late cancelations and process charges appropriately
Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities
Fluent in selling room packages and higher room type
Close communication with other hotel departments to ensure every guest has a smooth arrival experience
To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
Assist reservation manager in inventory control by balancing inventory and managing overbooking
Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations

What we offer

Discounts on hotel rooms for you and your family at all properties within the Marriott International group
Discounts on food & beverage across all our hotels
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

Reservations Agent

As a Reservations Agent at Hotel Arts Barcelona, you will process reservation re...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Follow proper escalation procedures when addressing guest concerns
Speak with others using clear and professional language

Job Responsibility

Ensure guest privacy and security
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Develop and exemplify The Ritz-Carlton Gold Standards
Speak with others using clear and professional language
Maintain positive working relationships with colleagues.

What we offer

Equal opportunity employer
Opportunity to work at a global brand leader in luxury hospitality
Access to Marriott International portfolio and resources
Engage with world-class hospitality professionals
Belief in creativity, thoughtfulness, and compassion.

Fulltime

Cluster Reservations Agent

Process all cluster reservation requests, changes, and cancellations received by...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all cluster reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify all reservation information with callers to ensure accuracy
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system

Job Responsibility

Process all cluster reservation requests, changes, and cancellations
Identify guest reservation needs and determine appropriate room type
Verify all reservation information with callers to ensure accuracy
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system

Fulltime

Agent-Reservations

This position involves processing reservation requests, addressing guest inquiri...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None (License or Certification)

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

What we offer

Equal opportunity employer
Diverse workforce
Sustaining an inclusive culture
Non-discrimination on any protected basis (disability, veteran status, etc.)

Fulltime