Reservation Agent Job at 360 Resourcing Solutions (Athlone)

Reservation Agent

360 Resourcing Solutions

Location:
Ireland , Athlone

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Hotel Reservation Agent - Join Our Welcoming Team! Do you enjoy exceeding guest expectations and creating memorable experiences? Are you organised, detail-oriented, and thrive in a fast-paced environment? If so, we invite you to apply for the exciting opportunity to join our team as a Reservation Agent at The Radisson BLU Hotel, part of The iNUA Collection. As a Reservation Agent, you will be the first point of contact for our valued guests, playing a crucial role in ensuring a smooth and enjoyable stay. You will be responsible for processing reservations via phone, email, and online channels, providing exceptional customer service, and exceeding guest expectations every step of the way.

Job Responsibility:

Answer incoming calls, emails, and online inquiries regarding room reservations
Assist guests with booking rooms, processing payments, and confirming reservation details
Offer room upgrades, packages, and additional services to enhance the guest experience
Handle reservation modifications and cancellations efficiently and courteously
Maintain accurate reservation records and ensure compliance with hotel policies
Provide information about hotel amenities, services, and local attractions
Build rapport with guests and address their concerns in a timely and professional manner
Contribute to maximizing hotel occupancy and revenue generation

Requirements:

Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry
Excellent communication, interpersonal, and problem-solving skills
Proficient in reservation software and property management systems
Strong organisational skills and the ability to multitask effectively
Positive and welcoming attitude with a genuine passion for exceeding guest expectations
Ability to work independently and as part of a team

What we offer:

Competitive salary and benefits package
Opportunity to work in a dynamic and fast-paced environment
Be part of a team dedicated to providing exceptional guest service
Career development opportunities within the hospitality industry
Positive and supportive work environment
Training and development opportunities to help you grow your career
Flexible scheduling options
Team members discounts on accommodation, dining, and spa services
Free Employee Assistance Programme
Health Insurance and Pension contributions
Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group

Additional Information:

Job Posted:
April 11, 2026

360 Resourcing Solutions - All Job Offers

Job Link Share: