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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Reservation Agent

United Kingdom, London Employment contract 31064.80 GBP / Year · Job Posted May 16, 2026
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Job Description

We are currently recruiting for a Reservations Agent to join us here at Bankside Hotel. Bankside Hotel is a place for people who love culture, creativity, food, art, and great hospitality. We are part of Marriott International, joining a global collection of over 9,000 hotels, while still keeping our own distinctive Bankside personality and local spirit. At Bankside, we believe hospitality should feel natural, thoughtful, and full of personality. Our people are at the heart of that. They create the moments that make our guests feel truly welcome, looked after, and like they belong. As our Reservations Agent, you will play an important part in shaping the guest journey from the very first enquiry. Whether a guest is booking a stay, amending a reservation, asking a question, or planning something special, you will help make the experience seamless, personal, and easy.

Job Responsibility

  • Handle individual reservations received by telephone, email, online channels, and through central reservation systems
  • Make sure every booking is accurate, every detail is captured, and every guest receives a warm and helpful response
  • Create and update bookings, process confirmations, cancellations and amendments, take advance deposits, and ensure all information is communicated clearly with guests and internal teams
  • Work closely with Front of House team
  • Develop knowledge of group reservations

Requirements

  • Positive, open-minded, forward-thinking, happy to bring their personality to work
  • Previous experience in reservations, front office, hospitality, or with Marriott systems would be a great advantage, but it is not essential
  • Can-do attitude, willingness to learn, genuine interest in hospitality
  • Can work independently
  • Comfortable dotting the i's, crossing the t's, and making sure nothing is missed

Nice to have

Previous experience in reservations, front office, hospitality, or with Marriott systems

What we offer

  • Complimentary dry-cleaned uniform
  • Free meals on duty
  • Medical Cash Plan
  • Discounted hotel and food & beverage rates globally with Marriott and Vertiq Hospitality Partners
  • Enhanced family-friendly policy
  • Discounts on high street retail shops and restaurants
  • Free fitness platform
  • Holiday discounts and much more
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