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Research & Support Executive

United Kingdom, Taunton 28000.00 - 30000.00 GBP / Year · Job Posted July 17, 2025
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Job Description

Do you have a passion for media and technology? If so, this could be your dream role! Our client, a leading global software organisation, is on the lookout for a passionate Research & Support Executive to join their team in Taunton.

Job Responsibility

  • Provide top-notch application support for client's suite of software products via phone and email
  • Diagnose software issues and work closely with developers to implement effective solutions
  • Identify and resolve data and reporting errors, coordinating with external providers as needed
  • Assist clients with training and troubleshooting to maximise their use of our tools
  • Collaborate on exciting research projects
  • Analyse and interpret large data sets to extract actionable insights

Requirements

  • High proficiency with computers and technology, including Microsoft Office Suite (Excel, Word, Outlook)
  • Strong mathematical and statistical abilities, with experience handling large datasets and extracting insights
  • Excellent communication and interpersonal skills, including a professional telephone manner
  • Exceptional attention to detail and strong problem-solving capabilities

What we offer

  • Competitive salary range of £28,000 - £30,000 per annum
  • Full training on the use of internal support tools
  • Opportunities for professional growth and career development
  • 25 days of annual leave, plus Bank Holidays, increasing with length of service
  • Generous employer contribution to company pension scheme

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