Research Senior Specialist - Intelligent Service Operations

• Domain expert responsible for the delivery of world-class research within the Network Platform & Security research group
• Accountable for generating proposals and managing novel research projects delivering business value and contributing to the RaC goals
• Responsible for intellectual property creation and helping others across the team develop skills in that area
• Manages collaborative research projects or other research collaborations as appropriate
• Accountable for appropriate standards contribution, industry influencing and direction setting within the area of specialism for the team
• Responsible for authoring thought leadership technical papers, capturing intellectual property
• Supervision of professionals, graduates and post-graduate student placements and secondments

• Technical domain expert: Considerable (10+ years) experience successfully pioneering new and emerging network systems technologies, with breadth and depth of knowledge across a range of technologies in the Intelligent Service Operation
• expertise in service orchestration and SD-WAN features
• requirements capture for feature development for network automation
• network automation, orchestration and assurance frameworks and toolsets
• familiarity with layered service architectures
• understanding of VNFM, NFVO, SDWAN
• Network programming skills
• Expertise in Cloud computing including OpenStack
• Automation data pipelines
• Intent based networking
• Close loop automation and assurance
• Expert in service orchestration and assurance industry standards in particular TM forum architectures
• AI/ML expert including experience with LLM training techniques, design and frameworks
• Experience in end to end service operations
• Proven experience in researching and/or development in this area
• Research reputation: World class standing and recognition in the Intelligent Service Operations, authoring peer reviewed papers, generating patents, creating experience of keynote speaking and/or being a panellist in high profile conferences and events
• Horizon scanning - Detects early signs of potentially important developments through a systematic examination of potential threats and opportunities, with emphasis on new technology and network Strategy
• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Business acumen: Knowledgeable in business strategy and the drivers of organizational performance, including people drivers of performance and financial literacy
• A degree-level qualification is required, post-graduate qualifications are highly desirable
• Member of a professional body e.g. Institution of Engineering and Technology (PREFERRED)
• Technical Domain Expert: proven record of 5+ years working experience in the Intelligent Service Orchestration and assurance, Intelligent Service Operations, AI and ML, Network automation and programmability, Intent based networking, closed loop automation and assurance
• Significant delivery: evidence of significant business impact through delivery of research
• Stakeholder management: evidence of managing project stakeholders across the business at a variety of grade and seniority levels. Demonstrate ability to build internal and external relationships, collaborating both operationally and technically to deliver business results
• Commercial Applicability: understanding the business case principals around relevant innovations and the real value to the business through value proposition build
• Solution-focused achiever – Identifies and implements plans to overcome obstacles and achieve ambitious goals
• Excellent awareness of industry trends, future direction and opportunities
• Self-starter, pro-actively working with minimal guidance
• Problem solving, intellectually curious, comfortable taking ownership and responsibility

Member of a professional body e.g. Institution of Engineering and Technology

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes