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Research Operations Manager

The Telegraph

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Location:
United Kingdom, London

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Category:
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Salary:

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Job Description:

We are seeking a highly organised and detail-oriented Research Operations Manager to support our product testing initiatives. This role will focus on two key areas: Operational leadership: managing and improving product testing logistics and workflows, ensuring efficiency, accuracy, and timely delivery across all testing phases. Data governance: supporting quantitative data management processes, ensuring high data quality, compliance, and effective use of insights to support product and research teams. This position is ideal for someone who thrives in a fast-paced environment, is data-savvy, and enjoys operational coordination in support of product development and research. You will have the opportunity to work on innovative initiatives in a fast-paced, cross-functional environment within a newspaper setting. This role will allow you to gain exposure to the complete product testing cycle, alongside analysing UK-specific consumer trends.

Job Responsibility:

  • Lead and manage the day-to-day operations of product testing, including planning, packaging, shipping, and tracking of test units across internal teams and external testers
  • Manage and track product inventory across internal and external storage locations to ensure availability
  • Oversee testing schedules, timelines, and milestones, identifying risks and implementing mitigation strategies
  • Continuously assess and refine operational processes, introducing tools and best practices to improve efficiency and accuracy
  • Manage contractors supporting product testing operations
  • Collect, clean, and organise large volumes of test-related data from various sources, ensuring consistency and accuracy
  • Maintain detailed documentation of test activities, participant feedback, and data sets
  • Adhere to the Product Score System guidelines to ensure accurate score generation and tracking compliance
  • Collaborate with cross-functional teams, including Editorial, Research, and the Telegraph Panel, to ensure the timely execution of testing protocols
  • Ensure compliance with data privacy, product safety, and internal standards

Requirements:

  • Previous work experience in research operations, data analysis, or a related technical role
  • Strong organisational skills with attention to detail and ability to manage multiple projects simultaneously
  • Proficiency in spreadsheets (Excel, Google Sheets) and basic data management tools
  • Comfort working with large datasets and maintaining accurate records
  • Excellent communication skills and a proactive, problem-solving attitude

Nice to have:

  • Familiarity with data analysis tools (e.g., Python, Airtable, or Tableau)
  • Academic experience in Psychology, Data Science, Business Analytics, Computer Science, or a technical/quantitative field
What we offer:
  • Dynamic working opportunities
  • Medical cover
  • Parental leave (six months fully paid maternity leave and enhanced paternity/partner leave)
  • Life assurance
  • Season ticket loans
  • A range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance

Additional Information:

Job Posted:
December 12, 2025

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