Research Operations Coordinator Job at Abercrombie & Fitch Co. (Columbus)

Job Description

At Abercrombie & Fitch, the Research Operations Coordinator plays a critical role in supporting the Customer Research team across the full research lifecycle. This remote or Columbus, OH Home Office-based role is responsible for streamlining operations, managing logistics, and ensuring smooth execution of research initiatives. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment and is passionate about enabling impactful customer insights through operational excellence.

Job Responsibility

Research Community Management
Address member support messages, identifying opportunities for systemic improvements
Create weekly community activities in partnership with Brand Researchers
Create and send weekly communications to members
Implement member recruits and drive member engagement
Leverage AI to create simple research prompts and identify themes to share with researchers
Collaborate with internal partner teams, including Legal, and external vendors on new or evolving Community Management initiatives
Research Participant Recruitment & Project Logistics
Manage recruitment for digital and in-person research such as in-depth interviews, focus groups, and customer immersion shop-alongs across cities, including vetting, scheduling and confirming participants
Execute research projects logistics including managing communications, booking venues, arranging incentives

Requirements

Bachelor's Degree or related experience
Minimum 2 years of experience in research operations, project coordination, or related role
Strong project management capabilities and excellent communication skills
Self-starter with the ability to work independently and drive projects to completion
Creative problem solver with a humble, team-oriented, and optimistic attitude
Ability to thrive in a high-energy, fast-paced environment

What we offer

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!

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Research Operations Coordinator

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