Research Operations Associate

• Report to an Operations Manager (Research) and drive key aspects of the operational strategy for improving and scaling efficient, compliant research services for all Atlassians
• Collaborate with strategic support partners within Data & Insights teams, third party vendors, and internal customers (Privacy, Procurement, Legal, Finance) to develop and implement service delivery best practices
• Drive the quality of services provided to the organisation, including definition of success, measurement and performance tracking, informing continuous service delivery improvement
• Partner with teams such as engineering, data science, design, and product management to optimise practices for customer understanding across the business
• Contribute to operations thought leadership and business-oriented research services
• Co-ordinate Research & Insights conference requirements at Atlassian TEAM events

• 2+ years hands-on experience in research operations, ranging from participant recruitment, audience and sample management, vendor and budget management, knowledge management, research tooling and/or research capability development
• experience driving operational process improvements and/or innovations in complex or enterprise level software environments
• proven experience influencing service delivery outcomes and driving measurable and successful change across organisational boundaries through communication of operational metrics
• experience building trusted advisor relationships with business partners

health coverage, paid volunteer days, wellness resources