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JFrog Logo JFrog · Research and Development

Research Manager

Israel, Netanya/Tel Aviv · Job Posted December 26, 2025
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Job Description

We are seeking an experienced and passionate Research Manager to lead our Customer Success applied research team. In this pivotal role, you will lead a dedicated team of researchers focused on understanding our customers’ needs, experiences, and interactions with our products, and identify proactive paths to enhance customer experience.

Job Responsibility

  • Manage and mentor a team of researchers and analysts, providing guidance on research methods, project execution, and professional development
  • Foster a collaborative and innovative team environment that encourages creativity and knowledge sharing
  • Tap into an existing experimental research framework and facilitate its execution at scale
  • Develop and implement a comprehensive research strategy that aligns with the goals of the Customer Success group and the broader organization
  • Oversee the design, execution, and analysis of qualitative and quantitative research projects to gather insights about customer behavior, preferences, and pain points
  • Translate complex research findings into actionable insights and recommendations for Customer Success, Product, and additional groups within JFrog
  • Identify opportunities for improving customer engagement and loyalty based on research findings
  • Collaborate with stakeholders across Customer Success, Product Management, Marketing, and Sales to ensure research efforts are aligned with business objectives
  • Work closely with the developers in the Customer Success Applied Research group to align the development of internal research tools
  • Prepare and present research findings and recommendations to senior leadership and stakeholders in an easily digestible format
  • Champion the voice of the customer across the organization by effectively communicating insights from customers and advocating for their needs
  • Mentor and develop team members, fostering a culture of continuous learning, growth, and excellence
  • Stay up-to-date with industry trends, best practices, and emerging technologies related to customer experience and research methodology

Requirements

  • A Ph.D. (preferred) or Ma/MSc with thesis in a related field (e.g., Human-Computer Interaction, Psychology, Sociology, Business, Data Science) or equivalent industry experience
  • 5+ years of experience in research roles, with at least 2 years in a leadership or management position
  • Proven experience managing and mentoring a team of researchers and analysts
  • Strong expertise in both qualitative and quantitative research methodologies
  • Demonstrated ability to translate research findings into actionable insights and strategic recommendations
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey complex information to diverse audiences
  • Proficiency in data analysis tools and techniques
  • Passion for understanding customer needs and improving user experiences

Nice to have

Experience in the B2B SaaS industry is a plus

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