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Uber Logo Uber · -

Research & Insights Manager - Platform and Membership

United States, New York 132000.00 - 147000.00 USD / Year · Job Posted April 11, 2026
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Job Description

The Research & Insights Manager, Platform and Membership, will lead primary research to advise Uber’s product development, policy, and marketing strategy as it relates to Uber’s cross-line of business efforts and Membership program. This role will need to understand the needs of the business, executive leaders, and cross-functional team members to craft, implement, and deliver high-impact primary research, both quantitative and qualitative. This person will also act as the voice of the consumer in synthesizing this research with other data sources to influence insight-driven decisions.

Job Responsibility

  • Lead and execute market research for Membership and Platform initiatives, collaborating with a diverse set of cross-functional teams
  • Collaborate with the research & insights team, as well as with UX research, data science, and policy research teams to conduct research studies and connect insights across the organization
  • Lead all aspects of vendor management to conduct both qualitative and quantitative primary research studies as well explore secondary data sources as needed
  • Deliver insights and influence leadership to drive deeper understanding of key audiences and integration into strategy
  • Work closely with other researchers on the team to develop and scale more efficient and effective ways of conducting research

Requirements

  • 4+ years of work experience in consumer-focused market research, marketing, or consulting
  • Bachelor degree in market research, statistics, economics or a related field

Nice to have

  • Experience using Qualtrics, SQL, R or SPSS
  • Proficiency in moderating 1:1 interviews and focus groups
  • Hands-on experience at a research supplier - writing questionnaires and discussion guides, fielding research, etc
  • Experience with market research in multiple countries/regions
  • Excellent critical thinking, project management, and interpersonal skills
  • Passion for using insights from multiple sources to guide strategy
  • Ability to work in a quick-moving environment and prioritize among projects while maintaining attention to detail
  • Intellectually curious and inquisitive with a genuine passion for problem solving and ability to think quickly on one’s feet to ensure success of research projects in a changing environment
  • Comfortable interacting with a large and diverse set of leaders, team members, and vendors

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligible for various benefits
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