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As Research & Insights Manager II, you will lead the strategy and operations of our in-house global tracking ecosystem. You will be the primary owner of the process and program management for our tracking tools, working in close collaboration with our Data Science team to build a world-class insights engine. You’ll be in charge of creating the infrastructure and processes that enable the broader Research & Insights team to extract meaningful signals from large data sets. Beyond program management, you will act as a lead analyst—conducting your own research based on tracking data and connecting the dots between sentiment trends, internal behavioral data, and custom research to influence global decisions across Marketing, Product, and Operations.
Job Responsibility:
Lead the strategy and operations of our in-house global tracking ecosystem
Be the primary owner of the process and program management for our tracking tools
Work in close collaboration with our Data Science team to build a world-class insights engine
Create the infrastructure and processes that enable the broader Research & Insights team to extract meaningful signals from large data sets
Act as a lead analyst—conducting your own research based on tracking data and connecting the dots between sentiment trends, internal behavioral data, and custom research to influence global decisions across Marketing, Product, and Operations
Own the operational excellence of Uber’s global tracking programs (Brand Health, Safety, etc.)
Manage processes with Data Science to ensure data quality, consistency, and timely delivery of insights across all markets
Partner deeply with Data Science and teams to optimize our tracking tools
Help to define the requirements for dashboards and automated reporting pipelines that allow the business to self-serve critical metrics
Design and implement scalable processes that enable the wider Research team to easily access, analyze, and visualize tracking data
Be the power user who teaches others how to leverage these tools effectively
Go beyond reporting numbers by conducting deep-dive analyses
Triangulate tracking findings with internal behavioral data and other primary research to provide a holistic view of the user and identify white space opportunities and double click on our key initiatives
Deliver clear, narrative-driven insights to senior leadership across Policy, Marketing, and Product
Ensure our tracking programs evolve to answer the most pressing business questions for both Mobility and Delivery
Requirements:
7+ years of work experience in consumer-focused market research, marketing, or consulting
Bachelor degree in market research, statistics, economics or a related field
Demonstrated ability to work with complex datasets
comfortable speaking the language of Data Scientists and translating business needs into technical requirements
Nice to have:
Graduate degree in business, market research, statistics, economics or a related field
Experience using SQL, R or SPSS
Passion for leveraging insights from multiple sources to guide business and marketing strategy
Ability to work in a quick-moving environment and prioritize among projects while maintaining attention to detail
Self-starter and problem-solving attitude to ensure success of research projects in a changing environment
Interest in working with a large and diverse set of stakeholders, vendors and team
Excellent critical thinking, project management, and communication skills
Proficiency in moderating 1:1 interviews and focus groups
Hands-on experience at a research supplier - writing questionnaires and discussion guides, fielding research, etc.
Experience with market research in multiple countries/regions
What we offer:
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp