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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Research Engineer II

India, Bangalore · Job Posted March 19, 2026
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Job Description

As an AI Applied Scientist for The Customer Service Applications Team, you will play a pivotal role in advancing Microsoft's mission to empower every individual and organization on the planet to achieve more. You will contribute to the development and integration of cutting-edge AI technologies into Microsoft products and services, ensuring they are inclusive, ethical, and impactful. You will collaborate across product, research and engineering teams to bring innovative solutions to life, applying your expertise in machine learning, data science, and AI to solve complex problems. Your work will directly influence product direction and customer experience.

Job Responsibility

  • Build collaborative relationships with product and business groups to deliver AI-driven impact
  • Research and implement state-of-the-art using foundation models, prompt engineering, RAG, graphs, multi-agent architectures, as well as classical machine learning techniques
  • Fine-tune foundation models using domain-specific datasets
  • Evaluate model behavior on relevance, bias, hallucination, and response quality via offline evaluations, shadow experiments, online experiments, and ROI analysis
  • Build rapid AI solution prototypes, contribute to production deployment of these solutions, debug production code, and support MLOps/AIOps
  • Contribute to papers, patents, and conference presentations
  • Translate research into production-ready solutions and measure their impact through A/B testing and telemetry that address customer needs
  • Ability to use data to identify gaps in AI quality, uncover insights, and implement PoCs to show proof of concepts

Requirements

  • Bachelor’s degree in computer science, Statistics, Electrical/Computer Engineering, Physics, Mathematics or related field AND 2+ years of experience in AI/ML, predictive analytics, or research
  • OR Master’s degree AND 2+ years of experience
  • OR equivalent experience
  • 1+ years of experience with generative AI OR LLM/ML algorithms
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