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Randstad Logo Randstad · IT - Software Development

Research Analyst (UX)

Australia, Brisbane · Job Posted May 28, 2026
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Job Description

Are you a skilled Research Analyst UX looking to make a meaningful impact on the digital customer experience? Join a dynamic delivery team where you will work closely with UX/UI Designers, Digital Delivery stakeholders, and data specialists to provide key insights into customer behavior. In this role, you will be part of a significant strategy to create and maintain premier web-based digital platforms for quoting, selling, and managing policies, ensuring the customer has a fair representation in solving business problems and initiatives. Engaging with senior stakeholders across the business, you will help ensure all aspects of the features delivered meet or exceed expectations within a complex system environment.

Job Responsibility

  • Conduct comprehensive UX research on digital customer experience challenges, with a strong emphasis on quantitative methodologies including surveys, analytics, A/B testing, and statistical analysis
  • Apply advanced analytical techniques to evaluate complex information from large-scale datasets, identifying critical patterns, trends, and factors impacting user behavior
  • Develop and execute effective research strategies from inception to insight delivery with significant autonomy, adapting methodologies even when faced with limited initial information
  • Translate complex research findings into clear, compelling narratives, effectively communicating actionable insights to diverse stakeholders and senior leadership
  • Collaborate with other departments to communicate the value of being a customer-led business while ensuring consistency of the digital customer approach across all products and online journeys

Requirements

  • Demonstrable comprehensive knowledge and hands-on application of UX research principles, methodologies, and best practices (qualitative, quantitative, or mixed-methods)
  • Experience using analytical tools to investigate and analyse user data, with proficiency in leveraging technical skills for data analysis, manipulation, and visualisation
  • Proven ability to assess unique or challenging user experience scenarios, applying sophisticated analytical and problem-solving techniques to uncover root causes
  • Strong communication skills, commercial acumen, and stakeholder engagement capabilities to balance improvement drives with stakeholder needs
  • A creative and adaptive approach to research, capable of developing novel solutions as an experienced, journey-level practitioner ready to contribute expertise from day one
  • You must be a Brisbane based candidate with unlimited working rights
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