Resales Negotiator

• Responding promptly and professionally to all resale enquiries, both online and in person
• Arranging and conducting engaging village tours and home viewings in collaboration with the local Village Ambassador, tailored to individual customer needs and preferences
• Supporting customers throughout the full sales process, from initial contact and viewings to legal completion and move-in, ensuring a seamless experience
• Showcasing each village’s community, lifestyle, and properties, confidently highlighting facilities, services, and unique features
• Liaising with solicitors, financial advisers, and other third parties to ensure smooth sales progression
• Contributing to achieving and exceeding individual and team sales targets
• Building and nurturing positive relationships with current owners (or their estates), prospective residents, their families, and key stakeholders
• Capturing and maintaining accurate customer information using the LOOP CRM system
• Following up on all enquiries consistently, ensuring proactive and professional communication
• Providing a warm, empathetic, and informative approach to support customers in making well-informed decisions about their move
• Assisting in the planning and delivery of marketing events, open days, and community activities to promote the village and generate resale leads
• Supporting local marketing initiatives in collaboration with the central Marketing team
• Representing Inspired Villages at local networking and community engagement opportunities
• Collaborating effectively with Regional and Village Sales Management, Marketing, and Operations teams to deliver outstanding service
• Preparing and managing sales documentation in line with company processes and compliance requirements
• Maintaining accurate reporting and updates on sales progress and activity levels
• Contributing to a positive, supportive, and high-performing team culture

• Proven experience in estate agency or property sales, with a strong track record of success
• Strong local knowledge, understanding the property market and community dynamics
• Managing the full sales process with confidence, from initial enquiry through to completion and move-in
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems, particularly LOOP
• Understanding legal and financial processes related to property transactions
• Excellent communication and relationship-building skills, able to interact effectively with residents, prospective buyers, and stakeholders

Familiarity with retirement living and the Inspired Villages proposition

• 33 days annual leave, including bank holidays and pro-rated to your contracted hours
• Holiday buying scheme, allowing up to an extra week of leave
• Big birthdays off (those ending in a 0) to celebrate in style
• Bupa Health Cash Plan, including access to an employee assistance program
• Life Assurance at four times your annual salary
• 5% matched pension scheme to support your future
• Access to SMART tech to make your work more efficient
• Retail discounts across a wide range of outlets
• Wellbeing hub and resources, including discounts on wellbeing interventions
• Cycle to work scheme to support active commuting
• Electric car scheme for sustainable travel options
• Access to a modern, inspiring workspace with a gym, social areas, and parking, plus the option for hybrid working
• Health care plan
• Enhanced annual leave entitlement of 33 days per year (inclusive of bank holidays)
• Giving something back – 3 additional days leave for charity or voluntary work per year
• Ongoing learning and development opportunities
• Working in an incredible workspace, with a gym, social areas, and parking