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Reputation Manager

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Stowe Family Law

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Location:
United Kingdom , Harrogate ▼

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Category:
Public Relations

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Contract Type:
Not provided

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Salary:

38000.00 - 43000.00 GBP / Year
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Job Description:

Join the largest, fastest-growing specialist family law firm in the country. As our Reputation Manager, you’ll lead how clients experience and perceive Stowe. From boosting review volumes and scores to increasing client feedback and elevating our performance in legal directories and awards, your work will directly influence how our brand is understood by clients. You’ll turn insight into action, driving initiatives that show the quality of our work and the experience our clients rely on us for. Guided by our pillars Empathy & Connection, Clarity & Transparency, Trust & Integrity, and Expertise & Experience, you’ll help protect what makes Stowe distinctive, ensuring every touchpoint reflects the care and professionalism we’re known for. Working within the Brand & Content team and alongside Digital Marketing, Compliance, Sales, Legal and our People team, you’ll play a key role in keeping Stowe at the forefront of family law, respected by the profession and chosen by clients.

Job Responsibility:

  • Grow and manage Stowe’s presence on review platforms (Trustpilot, Google Reviews, Review Solicitors, etc.), driving volume, quality, and consistency
  • respond to client feedback empathetically and manage the client gifts process
  • share outcomes and successes internally and externally
  • monitor and analyse feedback trends, turn insights into action
  • develop and deliver reputation management and risk plans, supporting crisis communications
  • build brand resilience through proactive planning, clear communication, and strong stakeholder trust
  • lead legal directory submissions and award entries
  • maintain dashboards and reporting, track sentiment, share of voice, and brand perception
  • collaborate with Compliance, Legal, and cross-functional teams to uphold brand and reputation standards

Requirements:

  • Exceptional communication
  • strong analytical mindset
  • effective project management across multiple priorities
  • collaborative, proactive approach
  • experience in reputation/review management, crisis communications, and brand positioning
  • desirable: experience managing legal directories/award submissions
  • proficiency with reputation monitoring tools (e.g., Cision, Google Alerts, Sprout Social)

Nice to have:

  • Experience managing legal directories/award submissions
  • proficiency with reputation monitoring tools (e.g., Cision, Google Alerts, Sprout Social)
What we offer:
  • Bonus
  • well-being culture including Mental Well-being days and access to counselling sessions
  • volunteering leave
  • diversity public holidays
  • 26 days holiday
  • enhanced adoption, maternity and paternity pay
  • paid leave for fertility treatment
  • emergency dependants leave
  • bereavement leave
  • Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
  • training grants
  • Life Assurance
  • contributory pension
  • flexible working

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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