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Robert Half Logo Robert Half · -

Reputation & Brand Excellence Admin

United States, Orlando · Job Posted May 03, 2026
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Job Description

We are looking for a meticulous and proactive Reputation & Brand Excellence Admin to safeguard and enhance the online reputation of a global consumer brand. In this role, you will monitor customer feedback, coordinate resolutions, and ensure that the brand's image remains strong and consistent across various platforms. This is an exciting opportunity to shape processes and make a tangible impact on brand perception.

Job Responsibility

  • Monitor online reviews and identify those requiring attention, particularly those rated below four stars
  • Log and organize customer feedback within the company’s internal systems for efficient tracking
  • Link customer reviews to their records and recommend appropriate actions for resolution
  • Collaborate with customer relations teams to address and resolve feedback effectively
  • Track the progress of feedback resolutions and follow up to ensure timely outcomes
  • Analyze overall brand sentiment and identify emerging trends in customer feedback
  • Act as a liaison between public feedback and internal teams to ensure clear communication
  • Develop and maintain detailed reports on online reputation metrics and progress
  • Assist in defining best practices for managing and improving the company’s online reputation

Requirements

  • Strong written communication skills with the ability to craft responses that demonstrate attention to detail
  • Exceptional organizational skills and attention to detail in managing data and processes
  • Proficiency in Microsoft Excel, Microsoft Teams, and other Office applications
  • Experience working with content management systems and analyzing customer feedback
  • Ability to remain calm and attentive to detail when addressing sensitive or negative feedback
  • Self-motivated and capable of working independently in a remote environment
  • At least 2 years of experience in reputation management, brand positioning, or corporate communications
  • Comfortable collaborating with cross-functional teams in a fast-paced setting

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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