Representative, Specialty Pickup Retail Recovery, CVS Health

Representative, Specialty Pickup Retail Recovery

CVS Health

Location:
United States, Monroeville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The role of a SPAR Recovery representative is to assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient. This role is essential for the effective management of SPAR orders not picked up; the potential risk could create regulatory and financial losses to the company.

Job Responsibility:

Assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient
Making outbound/taking inbound calls to/from retail stores and/or patients to initiate the timely return of medications which are no longer needed by patients, or those medications which have not been picked up
Working with retail colleagues to locate and check in High Touch/ High-Cost orders
Printing, packing, and shipping supply requests to retail stores, patients, and prescriber offices

Requirements:

At least one year of experience in customer service or healthcare services, with phone experience
Six months computer experience in a Windows based system
Excellent communication, organizational and interpersonal skills
Attention to details and accuracy
Ability to lift up to 50 pounds
High school diploma or equivalent

Nice to have:

Ability to work in a team environment
Ability to work independently

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 25, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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