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Bombardier Logo Bombardier · Customer Service

Representative, Customer Service

· Job Posted April 16, 2026
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Job Description

In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission? Fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go-to problem solver. This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays.

Job Responsibility

  • Fielding calls, handling inquiries, and processing orders with precision and efficiency
  • Account Management: Take charge of customer accounts, ensuring top-tier service and satisfaction
  • Invoice Resolution: Dive into the details of transactions, ensuring seamless processes
  • Exceed expectations in output quality and customer satisfaction
  • Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand
  • Work on different shifts and during holidays in a 24/7 schedule operations environment

Requirements

  • A college degree in business administration, hospitality, or a relevant technical field is an asset
  • 2-4 years of customer service experience (call center experience is a plus)
  • Strong computer skills and familiarity with current technology
  • Excellent command of the English language (both written and spoken)
  • Functional French is also required
  • Thrive in a changing environment
  • Deliver impactful experiences consistently
  • Collaboration is your strength
  • After-sales customer service experience (preferred)
  • Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous

Nice to have

  • A college degree in business administration, hospitality, or a relevant technical field is an asset
  • Call center experience is a plus
  • After-sales customer service experience
  • Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.)

What we offer

  • Insurance plans (Medical, life insurance, and more)
  • Employee Assistance Program
  • Competitive base salary
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