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Bombardier Logo Bombardier · Customer Service

Representative, Customer Service

Canada · Job Posted April 24, 2026
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Job Description

When applicable, Bombardier promotes flexible and hybrid work policies. At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Job Responsibility

  • Fielding calls, handling inquiries, and processing orders with precision and efficiency
  • Account management
  • Invoice resolution
  • Meeting targets and KPIs
  • Brand ambassadorship
  • Working on different shifts and during holidays in a 24/7 schedule operations environment

Requirements

  • College degree in business administration, hospitality, or a relevant technical field is an asset
  • 2-4 years of customer service experience (call center experience is a plus)
  • Strong computer skills and familiarity with current technology
  • Excellent command of the English language (both written and spoken)
  • Functional French is also required
  • Adaptability
  • Customer focus
  • Team player
  • Aerospace insight: after-sales customer service experience (preferred)
  • Familiarity with Bombardier's software tools (SAP, Zendesk, Salesforce, etc.) is advantageous

Nice to have

  • Aerospace insight: after-sales customer service experience
  • Familiarity with Bombardier's software tools (SAP, Zendesk, Salesforce, etc.)

What we offer

  • Insurance plans (Medical, life insurance, and more)
  • Employee Assistance Program
  • Competitive base salary
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