Representative, Customer Service Job at CommScope (Madrid)

Job Description

We are looking for candidate to be based in Spain working 3 days a week (Tuesday, Wednesday, and Thursday) in our office and 2 days homeworking (Monday and Friday). The Customer Service Team are a central function supporting our Business Segments and acting as the main customer liaison for their orders. This includes customer queries, order intake and management through to the successful delivery of goods in a complex and challenging B2B environment. This team is a key part of our go to market operation, supporting our sales teams and customers directly through the management of customer queries and order management.You will be responsible for providing excellent customer service, taking ownership for resolving customer queries and ensuring our customer orders are managed from the point of sale through to delivery and invoice. This will involve working collaboratively across multiple functions to meet and exceed our customers’ expectations.

Job Responsibility

Take ownership of customer inquiries across various channels (telephone, chat, and email), ensuring prompt and professional responses
Accurately and efficiently enter purchase orders into the ERP system, maintaining data integrity
Proactively resolve purchase order issues that may impact timely processing, working collaboratively with customers and sales teams to ensure clean and precise orders
Manage the entire order process effectively, including receipt, acknowledgment, and change requests, while liaising with internal stakeholders to address priorities or issues and keeping customers informed as necessary
Prioritize and manage workload to meet deadlines in a fast-paced environment
Attend business segment meetings, including product training sessions, to stay informed and contribute to team success
Participate in sales meetings, sharing key updates, priorities, or challenges as needed
Contribute to process improvement projects through participation in enhancement initiatives, testing, and training
Support the business with ad hoc projects as required

Requirements

Exceptional attention to detail, time management, and organizational abilities
Strong written and verbal communication skills
Proven ability to collaborate effectively across virtual teams and time zones
Capability to prioritize tasks and meet challenging deadlines while maintaining quality
Ability to multitask efficiently and perform under pressure
A team player who thrives on contributing to shared goals, learning, and knowledge-sharing
Experience with SAP is a must
Demonstrated high-level proficiency in English, Spanish
Advanced proficiency in computer-aided applications and software, including Microsoft Office tools

Nice to have

Experience in exports is advantageous
Other languages much appreciated
Familiarity with Power BI, Advanced Excel, Power Apps, and automation tools is a plus

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Representative, Customer Service

Job Description

Job Responsibility

Requirements

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