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Representative, Customer Service - Skilled

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Roseville, MN

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role provides critical support to customers across sales, promotions, installations, and general communications. This role ensures high-quality customer interactions, resolves complaints in accordance with consumer protection laws, and contributes to initiatives that enhance customer understanding and satisfaction.

Job Responsibility:

  • Provide customer service related to sales, sales promotions, product installations, and general communications
  • Maintain strong customer relationships by addressing inquiries promptly and professionally
  • Resolve customer claims and complaints fairly, effectively, and in alignment with consumer laws and company policies
  • Develop and support organization-wide initiatives aimed at proactively informing and educating customers
  • Create improvement plans based on feedback from customer surveys and satisfaction data
  • Follow clearly defined procedures, guidelines, and work routines to ensure consistent service delivery

Requirements:

  • Minimum of 2+ years of experience in customer service, customer relations, or a related role
  • Experience using SAP, Excel, Outlook, and WebOps
  • Basic understanding of departmental procedures and work routines
  • Strong communication and problem‑solving skills
  • Ability to follow well-established technical procedures
  • Customer-focused mindset with the ability to handle concerns with fairness and professionalism
  • Ability to work within structured processes while managing varied tasks
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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