Reporting and Scheduling Specialist

• Serve as a point of contact for front-line employees and managers communicating with them by phone, email and face-to-face
• Manage the phone and correspondence volumes while attending the Call Management System and communicate with managers as needed
• Monitor overall call volumes and monitor and/or investigate associate non-adherence issues
• Troubleshoot and report general phone problems and aid in the identification and correction of issues
• Attend to and resolve applicable concerns of phone associates, managers and others
• Record attendance variations from schedules and update computer system
• Generate attendance and payroll reports
• Prepare, maintain, analyze, develop and distribute statistical reports for use with daily reporting, monthly budgeting, end-of-year budgeting and call center productivity
• Prepare ad hoc reports or statistics as requested by management
• Enter and retrieve information contained in computer databases using a keyboard, mouse or trackball to update records, files, spreadsheets and answer inquiries from other associates and managers
• Prepare documents using word processing, spreadsheet, databases or presentation software
• Transmit information or documents using a computer, email, mail, or facsimile machine, including proofreading and editing information to ensure accuracy and completeness
• Enter and locate work-related information using computers
• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Read and visually verify information in a variety of formats
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Stand, sit, or walk for an extended period of time
• Perform other reasonable job duties as requested

• Serve as a point of contact for front-line employees and managers
• Respond to questions and requests regarding attendance, scheduling and statistical expectations
• Manage phone and correspondence volumes
• Monitor overall call volumes
• Monitor and/or investigate associate non-adherence issues
• Troubleshoot and report general phone problems
• Aid in the identification and correction of issues
• Attend to and resolve applicable concerns of phone associates, managers and others
• Record attendance variations from schedules and update computer system
• Generate attendance and payroll reports
• Prepare, maintain, analyze, develop and distribute statistical reports for daily reporting, monthly budgeting, end-of-year budgeting and call center productivity
• Prepare ad hoc reports or statistics as requested by management
• Enter and retrieve information contained in computer databases
• Prepare documents using word processing, spreadsheet, databases or presentation software
• Transmit information or documents using a computer, email, mail, or facsimile machine
• Enter and locate work-related information using computers
• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Read and visually verify information in a variety of formats
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Stand, sit, or walk for an extended period of time
• Perform other reasonable job duties as requested

Wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures