Reporting and Reconciliation Analyst

• Guide merchants through the setup, interpretation, and reconciliation of financial reports
• Participate in implementation and ramp phases to ensure financial readiness from day one
• Provide specialized support for submerchant payout logic, settlement timing, fees, receivables advancements and tax reporting
• Serve as the key escalation point for our Commercial and Support teams when they face tough reporting questions
• Support high-value or complex focus accounts with their unique reconciliation challenges, acting as a true problem-solver
• Provide direct feedback to our global Product teams to help them improve our tools and fix systemic issues
• Partner with Technical Support to improve response quality and resolution times
• Work closely with Project Operation Managers and Implementation Manager teams to offload specialized financial responsibilities and enable scale
• Identify common issues and create clear, scalable guides, templates, and documentation for both merchants and our internal teams
• Train our teams to better understand the financial implications of Adyen’s reporting tools

• 5+ years of experience in a related field like financial reportings, payments processing in Brazil, or reconciliation
• Experience in the payments industry is required
• Great communication skills in both Portuguese and English
• Available to work 3 days in person on Morumbi/SP
• Strong analytical and logical skills
• Understand merchant finance workflows and can explain complex financial reports in a simple, actionable way
• Comfortable with financial data structures, bank statements, general ledgers, transaction records, and know how to reconcile across systems
• Take ownership
• Fast learner and are excited by new technologies

Experience using AI tools to build and maintain this knowledge base is a huge plus