Reporting Agent Job at bunq (Istanbul)

Senior Accountant

We are working with a client to hire a Senior Accountant that will be responsibl...

Location

United States , Austin

Salary:

35.00 - 50.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance or Business
Prior insurance experience
Working knowledge of statutory accounting principles
Intermediate to advanced knowledge of Excel
Possess strong analytical, problem solving and critical thinking skills
Strong time management and organization skills with the ability to multi-task
Results oriented, flexible, enthusiastic, self-motivated team player
Effective verbal and written communicator

Job Responsibility

Key contributor monthly accounting close for multiple entities, including preparation and posting of journal entries
Prepare and/or review balance sheet reconciliations
Identify and resolve accounting discrepancies and anomalies
Assist with preparation and dissemination of monthly, quarterly, annual and ad-hoc financial reports
Process reports incoming from Managing General Agents and prepare outgoing reports to Brokers and Reinsurers
Manage third-party communication
Assist with external and regulatory audit requests, premium tax return preparation, and other regulatory requirements
Various projects as needed

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Senior Accountant

We are working with a client to hire a Senior Accountant that will be responsibl...

Location

United States , Austin

Salary:

35.00 - 50.00 / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance or Business
Prior insurance experience
Working knowledge of statutory accounting principles
Intermediate to advanced knowledge of Excel
Possess strong analytical, problem solving and critical thinking skills
Strong time management and organization skills with the ability to multi-task
Results oriented, flexible, enthusiastic, self-motivated team player
Effective verbal and written communicator

Job Responsibility

Key contributor monthly accounting close for multiple entities, including preparation and posting of journal entries
Prepare and/or review balance sheet reconciliations
Identify and resolve accounting discrepancies and anomalies
Assist with preparation and dissemination of monthly, quarterly, annual and ad-hoc financial reports
Process reports incoming from Managing General Agents and prepare outgoing reports to Brokers and Reinsurers
Manage third-party communication
Assist with external and regulatory audit requests, premium tax return preparation, and other regulatory requirements
Various projects as needed

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Product Operations Manager

As a Product Operations Manager, the work you do is crucial to ensuring seamless...

Location

United States , San Francisco; New York

Salary:

140000.00 - 190000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

At least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role
Strong communication skills and can work with both technical and non-technical audiences
Able to collaborate effectively with peers and across teams that are located in multiple offices
Strong analytical, debugging, and problem-solving skills
Possess the ability to make decisions with limited data while prioritizing when to collect more information
Curious and willing to adopt AI tools to work smarter and deliver better results

Job Responsibility

Steer and surface key insights to help the product team prioritize feature roadmaps
Represent customer needs across the entire product development process
Identify opportunities to improve processes and tooling that drive engineering velocity
Coordinate end-to-end launch of new features across teams, including product, engineering, marketing, sales and customer support
Drive Early Access Programs to allow teams to build and ship with confidence
Own rollout implementations and run of show across key collaborators
Use feedback loops to help the product team understand feature iterations or fixes
Build reporting dashboards, agents and quarterly reports to establish rigor in product success
Work with stakeholders to improve decisions-making around feature development
Act as a liaison between Product, Engineering Design and Go To Market Orgs to streamline decision making

What we offer

Highly competitive cash compensation, equity, and benefits

Fulltime

AI Operations Specialist

We are seeking a detail-oriented Agentic Specialist to oversee the daily operati...

Location

United States , San Francisco

Salary:

75000.00 - 125000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
Basic understanding of sales processes, lead qualification, and customer journey mapping
Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
Familiarity with data analysis tools and ability to create basic reports and dashboards
Ability to multitask and prioritize effectively in a fast-paced, dynamic environment
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups

Job Responsibility

Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience, review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement, conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows, identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development, ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors, escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions, serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics, generate regular reports on agent effectiveness, identifying trends and opportunities for optimization, present findings to stakeholders with actionable recommendations for improvement
Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes, partner with customer success teams to optimize post-sale agentic interactions and support workflows, work with product and engineering teams to communicate user feedback and feature requests

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Data Scientist, AI Agent

You'll directly impact Replit's AI agent—the core of our product strategy—by def...

Location

United States , Foster City

Salary:

140000.00 - 280000.00 USD / Year

Replit

Expiration Date

Until further notice

Requirements

5+ years of experience in data science, analytics, or a quantitative role with a focus on product, growth, or experimentation
Deep experimentation expertise: A/B testing, experiment design, power analysis, handling skewed data, interpreting results beyond p-values
Strong SQL skills and experience designing data models for high-volume event data
experience with dbt or similar transformation tools
Proficiency in Python and data science libraries (pandas, scipy, statsmodels, etc.)
Ability to translate ambiguous questions into structured analysis and communicate findings clearly to both technical and non-technical stakeholders
Bias toward action: you ship insights that influence decisions, not just dashboards

Job Responsibility

Design and analyze experiments to measure agent improvements—from model changes to UX variations—with statistical rigor and practical tradeoffs
Define success metrics that connect agent trace data (prompts, responses, code changes, execution outcomes) to user outcomes like successful deploys, retention, and revenue
Build the semantic layer for agent data in partnership with data engineering—defining the tables, metrics, and models that enable self-serve analysis across the AI team
Surface insights from trace analysis that identify failure modes, successful patterns, and opportunities to improve agent effectiveness
Partner with AI engineering, product, and leadership to translate data into roadmap decisions
you'll have a seat at the table for critical agent strategy discussions
Create dashboards and reporting that surface agent performance metrics (task completion, latency, quality scores, user satisfaction) for the AI team and executives

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays

Fulltime

Building Surveyor

A well established multi disciplinary consultancy is seeking a driven building s...

Location

United Kingdom , Essex

Salary:

60000.00 - 70000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

A degree in Building Surveying or a related property discipline
2 to 3 years’ experience within a building surveyor or project led role
Experience working within Education, Commercial or Residential sectors
Strong client facing skills and the ability to build relationships
Ability to manage workload, meet deadlines and work both independently and within a team
Good report writing and documentation skills
Full UK driving licence

Job Responsibility

Liaising with education clients to establish project briefs and funding requirements
Supporting the preparation of funding applications including SCA and CIF submissions
Coordinating and reviewing specialist survey reports
Assisting in the development of outline and detailed design solutions
Preparing specifications and tender documentation
Undertaking contract administration and employer’s agent duties
Producing project reports, site visit reports and health and safety documentation
Supporting the delivery of building surveying instructions including condition surveys and defect analysis
Collating and managing project documentation to support delivery

What we offer

Bonus
Car allowance
Hybrid and flexible working
Structured training and development
Pension
Healthcare

Fulltime

Building Surveyor

A well established multi disciplinary consultancy is seeking a driven building s...

Location

United Kingdom , Essex

Salary:

60000.00 - 70000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

A degree in Building Surveying or a related property discipline
2 to 3 years’ experience within a building surveyor or project led role
Experience working within Education, Commercial or Residential sectors
Strong client facing skills and the ability to build relationships
Ability to manage workload, meet deadlines and work both independently and within a team
Good report writing and documentation skills
Full UK driving licence

Job Responsibility

Liaising with education clients to establish project briefs and funding requirements
Supporting the preparation of funding applications including SCA and CIF submissions
Coordinating and reviewing specialist survey reports
Assisting in the development of outline and detailed design solutions
Preparing specifications and tender documentation
Undertaking contract administration and employer’s agent duties
Producing project reports, site visit reports and health and safety documentation
Supporting the delivery of building surveying instructions including condition surveys and defect analysis
Collating and managing project documentation to support delivery

What we offer

Bonus
Car allowance
Hybrid and flexible working
Structured training and development
Pension
Healthcare

Fulltime

Reporting Agent

bunq

Location:

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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