Reporting Agent Job at bunq (Istanbul)

Senior Accountant

We are working with a client to hire a Senior Accountant that will be responsibl...

Location

United States , Austin

Salary:

35.00 - 50.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance or Business
Prior insurance experience
Working knowledge of statutory accounting principles
Intermediate to advanced knowledge of Excel
Possess strong analytical, problem solving and critical thinking skills
Strong time management and organization skills with the ability to multi-task
Results oriented, flexible, enthusiastic, self-motivated team player
Effective verbal and written communicator

Job Responsibility

Key contributor monthly accounting close for multiple entities, including preparation and posting of journal entries
Prepare and/or review balance sheet reconciliations
Identify and resolve accounting discrepancies and anomalies
Assist with preparation and dissemination of monthly, quarterly, annual and ad-hoc financial reports
Process reports incoming from Managing General Agents and prepare outgoing reports to Brokers and Reinsurers
Manage third-party communication
Assist with external and regulatory audit requests, premium tax return preparation, and other regulatory requirements
Various projects as needed

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Senior Accountant

We are working with a client to hire a Senior Accountant that will be responsibl...

Location

United States , Austin

Salary:

35.00 - 50.00 / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance or Business
Prior insurance experience
Working knowledge of statutory accounting principles
Intermediate to advanced knowledge of Excel
Possess strong analytical, problem solving and critical thinking skills
Strong time management and organization skills with the ability to multi-task
Results oriented, flexible, enthusiastic, self-motivated team player
Effective verbal and written communicator

Job Responsibility

Key contributor monthly accounting close for multiple entities, including preparation and posting of journal entries
Prepare and/or review balance sheet reconciliations
Identify and resolve accounting discrepancies and anomalies
Assist with preparation and dissemination of monthly, quarterly, annual and ad-hoc financial reports
Process reports incoming from Managing General Agents and prepare outgoing reports to Brokers and Reinsurers
Manage third-party communication
Assist with external and regulatory audit requests, premium tax return preparation, and other regulatory requirements
Various projects as needed

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

AI Operations Specialist

We are seeking a detail-oriented Agentic Specialist to oversee the daily operati...

Location

United States , San Francisco

Salary:

75000.00 - 125000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
Basic understanding of sales processes, lead qualification, and customer journey mapping
Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
Familiarity with data analysis tools and ability to create basic reports and dashboards
Ability to multitask and prioritize effectively in a fast-paced, dynamic environment
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups

Job Responsibility

Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience, review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement, conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows, identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development, ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors, escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions, serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics, generate regular reports on agent effectiveness, identifying trends and opportunities for optimization, present findings to stakeholders with actionable recommendations for improvement
Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes, partner with customer success teams to optimize post-sale agentic interactions and support workflows, work with product and engineering teams to communicate user feedback and feature requests

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Section Engineer

EKFB is seeking to recruit a Section Engineer with Highways, Structure or Earthw...

Location

United Kingdom , Aylesbury

Salary:

Not provided

EKFB

Expiration Date

Until further notice

Requirements

HNC/Degree (Construction/Civil Engineering related) or equivalent and working towards institute membership (ICE)
Demonstration of knowledge and practical application of Site Engineering activities combined with construction supervision skills
Experience in utilities, earthworks, heavy structures or drainage is essential for this role
Must hold a valid CSCS card (Black, Gold, White, White/Yellow, Red Experienced or Red Provisional (6 months))
Must hold a full driving license and have access to a vehicle

Job Responsibility

Manage junior engineers and assist the Sub Agent in construction operations
Report to the Sub Agent and supervise the site engineering team from construction to close out
Assist with temporary works design schemes
Liaise with the Sub Agent and Section Foreman to allocate labour, plant and materials to carry out works activities to the required standards, programme and budget
Manage the site setting-out team
Be responsible for the performance and development of the Site Engineers
Identify and resolve technical problems on site in liaison with the Sub-Agent
Monitor and coordinate subcontractors in the performance of their works, ensuring they are completed to the contractual requirements
Ensure the team have all current information and resources required to carry out their duties
Assist with the production of programmes, progress reports, resource and cost plans and contribute to financial forecasting

What we offer

Competitive salary & benefits

Fulltime

New

Agentic AI Product Manager

We are seeking an experienced Agentic AI Product Manager to lead the development...

Location

United States , Boston

Salary:

Not provided

HBS

Expiration Date

Until further notice

Requirements

Minimum of five years’ experience post-secondary education or relevant work experience
Supervisory experience
Bachelor’s degree required
Minimum of 5 years of experience in product ownership for technology-enabled platforms or services
Minimum of 2 years of experience working with AI/ML systems, intelligent automation, or advanced analytics
Excellent communication skills with the ability to translate between technical and non-technical audiences

Job Responsibility

Own the vision, roadmap, and lifecycle management of agentic AI systems supporting executive education content and operations
Maintain and prioritize the product backlog for agentic AI initiatives
Translate business requirements into technical specifications for development teams
Communicate progress, risks, and opportunities to leadership through regular reporting
Oversee the architecture, deployment, and optimization of agentic AI frameworks
Evaluate, select, and implement agentic frameworks and tools aligned with D³’s strategic objectives
Establish and adhere to existing governance protocols for AI agent behavior, including guardrails, monitoring, and quality assurance
Partner with faculty and program directors to translate educational goals into AI-enabled capabilities
Facilitate alignment between technical teams and program staff on AI integration
Support adoption of agentic AI capabilities across teams

What we offer

Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks

Migration Administrator

An integral role in the Migration Department, the Migration Administrator will p...

Location

Australia , Melbourne

Salary:

Not provided

People 2.0

Expiration Date

Until further notice

Requirements

Strong administration background
Strong organisational and time management skills
Effective verbal and written communication skills
Attention to detail and ability to manage multiple tasks with accuracy
Familiarity with immigration laws and procedures
Proficiency in Microsoft Excel and general administrative systems
Prior experience in a migration support or administrative role is highly desirable
Exposure to client-facing environments and handling sensitive documentation
Experience working with visa applications or within a legal/compliance framework is advantageous

Job Responsibility

Provide vital administrative support to Migration Agents and the Strategic Accounts Director
Assist Migration Agents by managing client enquiries and prioritising caseloads and deadlines
Efficiently manage client communications and client files
Provide payrolls and visa costs to clients
Assist in preparing and finalising agreements (Service Agreements for non-OHLA work, MSA, Schedules and Employment Contracts for OHLA work)
Send out agreements for signing
Send out instruction emails (in consultation with agents)
Collate documents from clients and applicants and follow up on missing items
Liaise with the Finance team to issue invoices and obtain payment updates
Assist with Labour Market Testing activity

What we offer

An autonomous working environment where you can have ownership and accountability
An attractive salary
Hybrid working environment
Modern Melbourne CBD office
People 2.0 Paid Parental Leave
Training and development opportunities
Social activities, CSR initiatives and end-of-month celebrations
Fresh fruit, snacks and coffee
Day off on your Birthday & 2 additional ‘press pause’ days
Close-knit team with supportive leadership

Parttime

Tax Senior Lead Analyst

The Tax Senior Lead Analyst is responsible for overseeing Citi's tax liabilities...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience
experience in U.S. FATCA, OECD CRS, U.S. 1441 / Ch.3 Regulations (8 to 10 years)
experience with U.S. Qualified Intermediary (QI) and Qualified Derivatives Dealer (QDD) regimes
tax forms validation knowledge and experience (Forms W-8, W-9, FATCA/CRS Self-Certificates)
1042s/1099 reconciliations and reporting experience
FATCA 8966/M1 IGA and AEOI/CRS reporting experience
ability to act as a change agent for organization
experience working with local tax authorities
experience building and implementing governance, assurance, and regulatory change management within tax
tax operations and team management experience

Job Responsibility

Management of tax liabilities for Citi in transactions and reporting processes
planning, accounting, filing, and reporting tax liability
determining and compiling information for income tax filings
managing payments to tax authorities in compliance with regulations
implementing policies and procedures
advising on significant business and product decisions
assessing risk and ensuring compliance with laws and regulations

What we offer

equal opportunity employer
accessibility accommodations

Fulltime

Reporting Agent

bunq

Location:

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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