Repairs Technician

• Perform technical & cosmetic repair and maintenance on Encore equipment and road cases
• Support all Quality Control processes and procedures
• Design and build miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment
• Maintain relationships with vendors and order necessary parts to complete repairs
• Visit Encore hotel locations to inspect gear and identify items in need of repair
• Establish and provide reporting on key repair metrics and ROI
• Purchase shop related items
• Research and test new equipment
• Prepare synopsis of benefits, costs, and downfalls of new equipment
• Continually looks for product advances and manufactured related problems with equipment
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers
• Inform internal and external customers on repair status
• Produce reports on key repair metrics, as necessary
• Pick, scan, and stage outgoing equipment for transport
• Sort, scan, and perform QC on incoming equipment
• Re-shelf equipment after gear is sorted and QC process completed
• Perform annual physical inventory of equipment
• Load and unload equipment from vans, trucks, and tractor-trailers
• Assist with equipment deliveries or on show site as directed
• Keep work area orderly
• Understand company processes and follows procedures
• Utilize Helios software to manage pick lists and track equipment orders
• Utilize I-Procurement to order parts
• Utilize Service Manager to maintain work order database
• Complete system entry and paperwork in a timely and accurate manner

• Must be proficient in the setup and implantation of various software and systems
• Must have a firm understand of computers and computer hardware and how
• Minimum of an associate’s degree or diploma in a related technical discipline, or equivalent formal technical training
• 1+ years of experience in component level fault isolation and repair
• Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a definite plus
• Demonstrate ability to troubleshoot and repair analog and digital circuitry to the component level
• Ability to competently use test-equipment such as DMM, oscilloscope, and signal generators
• Clean soldering/DE soldering skills on both thru-hole and surface mount components
• Self-motivated, resourceful individual with the ability to work well independently and in groups
• Good mechanical skills
• Basic computer/Microsoft Office (Word, Excel) skills
• Ability to take direction & communicate with managers and subordinates
• Organizational skills

Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a definite plus

• Paid Time Off
• Vacation Days
• Paid Holidays
• Floating Holidays
• Sick/Personal Days
• Premium Recognition Program (CenterStage)
• Performance Incentive Plans (GEI Bonus)
• Employee Referral Program
• Annual Merit
• Classroom/On the Job Training
• Encore University
• Career Pathing
• Relocation
• Global Transfer Opportunities