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Abri Logo Abri · Customer Service

Repairs Support Officer

United Kingdom, Eastleigh 28310.46 GBP / Year · Job Posted January 04, 2026

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Job Description

We're looking for someone who’s motivated and detail-oriented to join our team as our new Repairs Support Officer. The Repairs Support team is a team who support our customers with their repair enquires. In this role, you’ll play a key role to keep our customers at the heart of all investigations and making sure that the process is seamless, efficient and they’re kept fully informed at all stages in a timely manner. No two days will be the same in this role so you'll need enthusiasm, a can-do attitude and a genuine passion for always wanting to go the extra mile.

Job Responsibility

  • Support customers with their repair enquiries
  • Play a key role to keep customers at the heart of all investigations
  • Ensure the process is seamless, efficient and customers are kept fully informed at all stages in a timely manner

Requirements

  • Excellent communications and IT skills
  • Good knowledge of Microsoft software, particularly Word and Excel
  • Flexible approach to work
  • Prepared to support all administration functions within the team
  • Enthusiasm
  • Can-do attitude
  • Genuine passion for always wanting to go the extra mile
  • Experience, skills and attitude
  • Share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults

What we offer

  • 28 days holiday + the opportunity to buy and sell holiday
  • Generous pension scheme with contributions up to 10%
  • Money off tons of high street and online retailers
  • Life assurance of 5x your annual salary
  • Generous parental and family leave
  • Health and wellbeing packages
  • Electric car scheme
  • Personal development opportunities
  • Colleague recognition scheme
  • Flexible working
  • Free eye tests
  • Cycle to Work scheme
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