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Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts. This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients. The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts. The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand.
Job Responsibility:
Lead and manage a centralised Scheduling Team supporting multiple contracts
Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix
Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements
Act as an escalation point for complex scheduling issues, service failures and resident complaints
Monitor performance against KPIs, resource utilisation and service levels
Drive continuous improvement in scheduling processes, systems and ways of working
Implement escalation and contingency processes during peak demand or operational disruption
Support the embedding of the centralised scheduling model across contracts
Coach and develop schedulers to maintain consistent standards and performance
Requirements:
Experience managing a scheduling, planning or resource coordination function
Experience within social housing repairs, maintenance, facilities management or field service environments
Understanding of reactive repairs and maintenance operations
Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms)
Experience managing or supervising scheduling teams
Strong IT skills, including Microsoft Office / Office 365
What we offer:
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2,000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC