Repairs Operations Manager

• Lead, manage and motivate a multi-disciplinary in-house repairs team
• Oversee high-value responsive repairs operations, ensuring commercial and service quality objectives are achieved
• Manage Mechanical & Electrical programmes and general building works
• Design and implement sustainable service improvement plans
• Monitor contractor and supplier performance, ensuring strong client-side contract management
• Ensure full compliance with CDM 2015, H&S at Work Act 1974 and landlord statutory obligations
• Drive performance management, setting clear measurable targets and addressing underperformance with pace
• Develop workforce planning and labour strategy to optimise resource utilisation
• Manage complex repairs and disrepair cases with minimal disruption to residents
• Engage effectively with senior officers, elected members, residents, regulators and third-party organisations
• Promote resident involvement and embed learning from complaints and feedback
• Lead risk assessment and governance processes across the service

• Significant experience managing high-value responsive repairs contracts
• Strong leadership background managing technical and trade-based teams
• Experience controlling Mechanical & Electrical programmes
• Proven ability to design and deliver change and improvement programmes
• Demonstrable experience of managing budgets and commercial objectives
• Knowledge of landlord compliance, building regulations and relevant housing legislation
• Experience operating within a political or public sector environment
• Strong understanding of performance management frameworks (KPIs/SLAs)
• Ability to coach, motivate and develop teams
• Driving Licence essential
• Degree or management qualification (or equivalent experience)
• RICS / CIOB desirable

RICS / CIOB desirable