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Repairs, Maintenance & Compliance Coordinator (Housing)

United Kingdom, Durham 25877.80 - 34240.03 GBP / Year · Job Posted July 13, 2026
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Job Description

The main purpose of the Repairs, Maintenance & Compliance Coordinator (Housing) role is to oversee and coordinate the delivery of both responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, tenant satisfaction measures, and regulatory requirements. The Repairs, Maintenance & Compliance Coordinator will also be responsible for coordinating the work of Repairs, Maintenance & Compliance Officer’s and/or in-house repairs and maintenance operatives across multiple locations. The role involves working collaboratively with other Waythrough local services and managers to ensure a responsive approach to maintenance issues and to minimise health and safety risks as swiftly as possible.

Job Responsibility

  • Coordinate day-to-day activities of internal Repairs & Maintenance Operatives, including managing diaries, booking systems, and distributing work
  • Coordinate day-to-day activities and line management of the Repairs, Maintenance and Compliance Officer’s
  • Act as the first point of contact for the Repairs & Maintenance Service
  • Log and process maintenance requests
  • Triage repair requests
  • Liaise with residents and operational employees to understand issues and coordinate appropriate responses
  • Ensure periodic compliance checks are scheduled and completed
  • Provide administrative support to the housing and property teams
  • Raise purchase orders and ensure contractors are set up correctly
  • Support the onboarding of new contractors
  • Maintain accurate records in internal systems
  • Monitor and report on service performance against KPIs
  • Maintain and update trackers
  • Conduct customer satisfaction surveys
  • Continually source new external contractors
  • Communicate clearly with residents, operational employees, and contractors
  • Work collaboratively with housing and operational teams
  • Share information and coordinate with the Premises and Facilities team
  • Undertake continuing professional development

Requirements

  • Experience in coordinating repairs, maintenance, and compliance activities
  • Experience in managing diaries, booking systems, and distributing work
  • Experience in liaising with residents, support workers, housing staff, operational staff, and contractors
  • Experience in logging and processing maintenance requests
  • Experience in triaging repair requests
  • Experience in liaising with residents and operational employees
  • Experience in ensuring periodic compliance checks
  • Experience in providing administrative support to housing and property teams
  • Experience in raising purchase orders and setting up contractors in internal systems
  • Experience in supporting the onboarding of new contractors
  • Experience in maintaining accurate records in internal systems
  • Experience in monitoring and reporting on service performance against KPIs and compliance requirements
  • Experience in maintaining and updating trackers
  • Experience in conducting customer satisfaction surveys
  • Experience in sourcing new external contractors
  • Experience in communicating clearly with residents, operational employees, and contractors
  • Experience in working collaboratively with housing and operational teams
  • Experience in undertaking continuing professional development

What we offer

  • 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
  • Pension scheme with 4.5% employer contribution, matched up to 6.5%
  • Life assurance (3× annual salary)
  • Enhanced sick pay and family-friendly pay
  • Birthday leave and the option to buy up to 5 extra days’ annual leave
  • Professional fee reimbursement for relevant qualifications
  • 24/7 online GP access and Employee Assistance Programme
  • Recognition and long service awards via our Way to Go and Aspirations portals
  • £500 Recommend a Friend bonus
  • Cycle to Work scheme and Credit Union membership
  • Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
  • Free will writing service and wellbeing initiatives throughout the year

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