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The main purpose of the Repairs, Maintenance & Compliance Coordinator (Housing) role is to oversee and coordinate the delivery of both responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, tenant satisfaction measures, and regulatory requirements. The Repairs, Maintenance & Compliance Coordinator will also be responsible for coordinating the work of Repairs, Maintenance & Compliance Officer’s and/or in-house repairs and maintenance operatives across multiple locations. The role involves working collaboratively with other Waythrough local services and managers to ensure a responsive approach to maintenance issues and to minimise health and safety risks as swiftly as possible.
Job Responsibility
Coordinate day-to-day activities of internal Repairs & Maintenance Operatives, including managing diaries, booking systems, and distributing work
Coordinate day-to-day activities and line management of the Repairs, Maintenance and Compliance Officer’s
Act as the first point of contact for the Repairs & Maintenance Service
Log and process maintenance requests
Triage repair requests
Liaise with residents and operational employees to understand issues and coordinate appropriate responses
Ensure periodic compliance checks are scheduled and completed
Provide administrative support to the housing and property teams
Raise purchase orders and ensure contractors are set up correctly
Support the onboarding of new contractors
Maintain accurate records in internal systems
Monitor and report on service performance against KPIs
Maintain and update trackers
Conduct customer satisfaction surveys
Continually source new external contractors
Communicate clearly with residents, operational employees, and contractors
Work collaboratively with housing and operational teams
Share information and coordinate with the Premises and Facilities team
Undertake continuing professional development
Requirements
Experience in coordinating repairs, maintenance, and compliance activities
Experience in managing diaries, booking systems, and distributing work
Experience in liaising with residents, support workers, housing staff, operational staff, and contractors
Experience in logging and processing maintenance requests
Experience in triaging repair requests
Experience in liaising with residents and operational employees
Experience in ensuring periodic compliance checks
Experience in providing administrative support to housing and property teams
Experience in raising purchase orders and setting up contractors in internal systems
Experience in supporting the onboarding of new contractors
Experience in maintaining accurate records in internal systems
Experience in monitoring and reporting on service performance against KPIs and compliance requirements
Experience in maintaining and updating trackers
Experience in conducting customer satisfaction surveys
Experience in sourcing new external contractors
Experience in communicating clearly with residents, operational employees, and contractors
Experience in working collaboratively with housing and operational teams
Experience in undertaking continuing professional development
What we offer
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year