Repairs and Maintenance Adviser

As a Repairs Call Handler / Repairs and Maintenance Adviser, you will be the primary point of contact for residents reporting repair issues, with a strong focus on high-volume inbound telephone handling. This is a front-line, repairs-focused contact role where you will triage repair requests, diagnose issues over the phone, raise accurate work orders, and ensure repairs are logged correctly first time. Working within the Assets and Repairs Team, you’ll coordinate closely with contractors and surveyors to ensure repairs are actioned promptly while delivering a calm, professional and solutions-focused service to residents. This is a fast-paced, call-driven environment requiring resilience, strong systems skills, and the ability to manage high call volumes while maintaining accuracy.