Repairs Administrator

• Handle incoming calls from residents, providing clear and professional updates on repair works
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting
• Maintain accurate records, job notes and audit trails
• Review supervisor and operative reports and take appropriate follow-up action
• Resolve queries and minor complaints at first point of contact
• Monitor shared inboxes, logs and variation requests
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates
• Order materials and equipment as required
• Ensure all activity is updated accurately and in line with KPIs and service targets

• Administrative experience within social housing
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Excellent telephone manner and customer service skills
• Strong communication and problem-solving abilities
• Ability to prioritise and manage workload under pressure
• High attention to detail and accuracy
• Ability to meet tight deadlines
• Team player with a positive, flexible approach

Knowledge of housing sector processes

• 25 days holiday + bank holidays
• Pension, medical scheme options and life assurance
• Employee rewards and wellbeing programme
• Career development and internal progression opportunities