Repairs Administrator Job at 360 Resourcing Solutions (Oxford)

Repairs Administrator

360 Resourcing Solutions

Location:
United Kingdom , Oxford

Category:
Office Administration

Contract Type:
Not provided

Salary:

27560.00 - 30680.00 GBP / Year

Save Job

Apply Position

Job Description:

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Response are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others.

Job Responsibility:

First point of contact, and customer service representative for all Housing & Property queries
Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined
Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs
Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI’s
To work as a cohesive unit with other Repairs Administrators
Co-ordinate communication across the Housing and Property department
Ensure accurate and consistent record keeping through housing management systems
Ensuring confidentiality and compliance with GDPR regulations
Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings
Follow all policies and procedures of Response
Support the smooth operation of Property & Housing and their Manager
Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures

Requirements:

GCSE’s in English and Maths (or equivalent)
Understanding and experience of working in an office environment
IT literate with experience using MS Office packages – including Excel
Experience working to strict deadlines without compromising content and service
Good communication skills, written, verbal and listening
Strong planning, organisational and time management skills
Ability to work as part of a team
Ability to work safely and responsibly without direct supervision and on own initiative
Able to handle confidential information appropriately
Flexible approach to working hours
Strong relationship building skills and to be able to build trusting and honest relationships quickly

What we offer:

25 days annual leave and standard bank and public holidays
Blue Light card and other discounted shopping
Employee Assistance Plan - with access to free counselling
Cycle to Work Scheme
Enhanced family friendly leave
Flexible and agile working opportunities (role dependent)
Professional qualification sponsorship and study leave
£500 refer a friend bonus scheme
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS
Free flu jabs
Free DBS application

Additional Information:

Job Posted:
January 21, 2026

Expiration:
March 02, 2026

Employment Type:

Fulltime

Work Type:

On-site work

360 Resourcing Solutions - All Job Offers

Job Link Share: