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The Repair Technician will be responsible for providing a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness, while ensuring company goals are being satisfied in regard to lean management.
Job Responsibility:
Manage assigned customer supply chain repair operations within the United States
Responsible for managing assigned site(s) performance, day-to-day operations
Building up relationships with internal stakeholders and external suppliers
Meet/ align on internal stakeholders and external customers’ expectations
Support the US operations to return tooling functional and at the same or better operation
Drive quality up by working clean, cleaning and returning ‘better than you received it’
Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution
Meet return targets to support team demands
Support operations and tool maintenance with calibration services
Support certification of tools after maintenance and repair with our 3rd party certifiers
Maintain records for ISO and regional standards
Maintain repair logs and document work performed
Follow processes to receive new tools for repair and storage/return of tooling to 3PL
Assist in support of operational P&L
Deliver on assigned cost targets
Support Cost reductions programs
Lead Kaizen projects on tool improvements for cost, availability, maintenance
Personal development towards job requirements
Drive process standardization and efficiencies via LEAN
Document repair work to develop future processes
Requirements:
Bachelors degree in a relevant technical field
or equivalent years of working experience
3-5 years of relevant technical work experience in repair
or other hands on technical experience
Knowledge of business complexity, supply chain and/or relevant industry a plus
Knowledge or understanding in SAP or similar ERP system
Leadership skills, drive for results, ability to perform under high pressure and timelines
Excellent social and communication (both written and verbal) skills
Service minded and customer dedicated
Strong data analysis and problem solving abilities
Analytical and able to organize and prioritize workload
Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed
Competencies in Microsoft Excel, PowerPoint, SharePoint, PowerBI
Knowledge of ASML machines and systems is preferred
Remain flexible in providing after hours support, as needed
Nice to have:
Knowledge of ASML machines and systems is preferred