This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role will be overseeing the daily operations of the customer technical repair centre. This includes managing repair schedules, coordinating technician tasks, ensuring timely completion of repairs, and maintaining an efficient workflow.
Job Responsibility:
Liaison between the repair department and other departments
Act as a point of contact for repair-related inquiries and issues within the business
Track repair progress and update relevant stakeholders on the status of ongoing repairs
Maintain accurate records of repair requests, work orders, and repair histories
Generate and present regular reports on repair activities
Assist in troubleshooting and resolving technical issues on the shop floor as needed
Maintain regular communication with the repair team to ensure any potential downtime is properly coordinated with their activities
Ensure that all repairs are correctly routed through the system
Support engineering with routing repairs and creating engineering reports for completed repairs
Support the repair team where necessary to progress repairs through the business
Understanding customer needs, being professional and empathetic
Other duties as required
Investigating and searching for missing information needed to track returns
Requirements:
Ability to communicate and be on the production floor for extended periods
Able to interpret engineering drawings and bills of materials (BOM)
Excellent attention to detail and accuracy
Ability to concentrate for extended periods of time on repetitive tasks
Excellent communication and interpersonal skills to work effectively with cross-functional teams
The ability to achieve UK security clearance is to be required for this role
All applicants should have the Right to Work in the UK
What we offer:
23 days holiday (plus Bank Holidays & Flex Days)
early finish on a Friday
Flexible working opportunities
Company Pension Scheme
Health Cash Back Scheme
a range of discounts
excellent training and development opportunities
pay for professional memberships on a case-by-case basis