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Activate Group Limited Logo Activate Group Limited · Insurance

Repair Management Customer Advisor

United Kingdom, Huddersfield 26208.00 GBP / Year · Job Posted December 14, 2025
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Job Description

The Customer Service Advisor is responsible for repairs progressing effectively liaising with repairers to ensure repairs are managed effectively and in accordance with customer SLAs. The key objective of the role is to ensure vehicles are returned to customers as quickly as possible. They are also responsible for ensuring that all systems are updated and maintained efficiently. All Customer Service Advisors are responsible for delivering excellent customer service at all times.

Job Responsibility

  • Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
  • Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
  • Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
  • Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
  • Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
  • Ensure that all SLA's are met and exceeded

Requirements

  • Have a resilient and positive attitude
  • Excellent customer service skills, taking responsibility and providing a market leading customer journey
  • Excellent problem solving skills
  • Ability to handle a high volume of calls daily
  • Excellent written and verbal communication skills
  • Able to manage own time and workload
  • Experience of working in a fast paced/contact centre environment (desirable)
  • Experience within the insurance and claims industry (desirable)

Nice to have

  • Experience of working in a fast paced/contact centre environment
  • Experience within the insurance and claims industry

What we offer

  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody
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