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The repair engineer will take care of the following tasks: Carries out the analysis of the repairs that arrive in Technoprobe and the preparation of the repair reports for customers; Oversees the definition of the flow in order of to repair a card after the green light from customer; Drives and coaches the manufacturing departments on the execution of the repair flow, not less important he/she will perform directly the most complicated tasks; Report and discuss with Repair Manager in case of warranty requests of repairs from customers; Report and discuss with FAE in case of special needed, as weel as report the DOA (Death on Arrival) case.
Job Responsibility:
Carries out the analysis of the repairs that arrive in Technoprobe and the preparation of the repair reports for customers
Oversees the definition of the flow in order of to repair a card after the green light from customer
Drives and coaches the manufacturing departments on the execution of the repair flow, not less important he/she will perform directly the most complicated tasks
Report and discuss with Repair Manager in case of warranty requests of repairs from customers
Report and discuss with FAE in case of special needed, as weel as report the DOA (Death on Arrival) case.
Requirements:
Good English reading, writing, listening in order to understand the internal WI, the customer claims and in order to prepare the repair reports
Good problem solving and ability to think out of the scheme
BS degree or equivalent experience either Electronic (nice to have) or Mechanics
Good knowledge of Microsoft Office and Windows
Good communications skills toward customer (nice to have)
Good ability to handle small mechanical part under the microscope
Testing competencies, like for example use of e-meter or oscilloscope can be considered ad a plus
Nice to have knowledge of electrical diagrams and electronic skills.
Nice to have:
Nice to have a good English speaking
Electronic degree (nice to have)
Good communications skills toward customer (nice to have)
Testing competencies (use of e-meter or oscilloscope) considered a plus
Nice to have knowledge of electrical diagrams and electronic skills.