Repair and Warranty Specialist

• Handle, log and follow up on customers’ Repair Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
• Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
• Issue Repair/Exchange Orders to approved suppliers
• Handle follow-up and improvement of Satair's objectives for Repair Orders & Warranty claims and prepare performance reports on a monthly basis
• Manage Customer Battery repair order and invoicing
• Initiate and follow up on actions ensuring improvement plans are met
• Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
• Working closely with vendor/OEM to manage customer return and Warranty claims
• Initiate and follow up on action tracker to ensure improvement plans are met
• Ensure changes in supplier performance are communicated to all stakeholders
• Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities
• Perform other duties as assigned to support the overall objectives of the repair operations

• Associate Degree in Supply Chain, Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience
• Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context
• Professional and practical insight and experience with purchasing and logistics
• Working knowledge of SAP
• Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
• Strong communication skills, both written and verbal, in English are required
• Fluency in an additional language is highly desirable
• Negotiation skills
• Ability to work in an international context
• Extrovert and good communicator
• Ability to track progress and follow-up where necessary
• Ability to work under pressure & multi-task

Technical Proficiency: Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP)