Repair and Service Customer Service Representative Job at NAPA Auto Parts (Portland)

New

Repair And Service Customer Service Representative Ii

Are you interested in learning about industrial equipment and building a long-te...

Location

United States , Portland

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Mechanical aptitude or a strong interest in learning industrial products and repair processes
Ability or willingness to learn to interpret schematics and mechanical parts
Strong organizational and follow-up skills
Strong attention to detail and communication skills
Comfortable coordinating with vendors and internal teams
Industrial distribution or repair experience is a plus

Job Responsibility

Work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment
Review teardown information with technicians to build detailed repair quotes
Source products from branch inventory, distribution centers, or supplier inventory
Work with third-party vendors for pricing and availability
Follow up on open vendor quotes to ensure timely turnaround
Send completed quotes to internal sales for customer submission
Partner with Account Representatives to ensure customer satisfaction

What we offer

Stable, growing industrial distribution company
Collaborative, team-oriented work environment
Empowered role with autonomy and trust
Consistent Monday–Friday schedule supporting work-life balance
Long-term career growth and advancement opportunities

Fulltime

Repair and Service- Sr. Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...

Location

United States , West Monroe

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination

Job Responsibility

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation pay
sick pay
holiday pay

Fulltime

Repair & Service Customer Service Representative

Under close supervision, the Repair & Service- Customer Service Representative i...

Location

United States , Cleveland

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High school diploma or GED
Zero to three years of related experience or an equivalent combination
Reliability, organization, and attention to detail
Strong communication skills including written, verbal, and listening
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet

Job Responsibility

Responds to basic customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
Partners with Account Representatives to ensure customer satisfaction

What we offer

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay

Fulltime

New

Customer Service Representative AU

Location

Australia , Macquarie Park

Salary:

Not provided

KARL STORZ

Expiration Date

Until further notice

Requirements

Previous experience in customer service essential
Works in a calm and logical way to solve issues
Excellent phone manner
Intermediate Word, Outlook and Access skills
Intermediate to advanced Excel skills, with the ability to do VLOOKUP's and Marcos
Database management systems experience
A medical background or experience with a medical company is desirable, however not essential.

Job Responsibility

Sales interaction with internal/post sale customers
Processing quotes and orders
Handling and resolving customer complaints
Obtaining and evaluating all relevant information to handle enquiries and complaints
Developing and building customer relationships
Maintaining back orders
Maintaining databases
Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner
Coordinating and maintaining records of repairs with manufacturing and outside contractors
Generate ad hoc reports as needed

What we offer

Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
Birthday Benefits
Transport Allowance (if applicable to role)
Onsite Parking
Accessibility to Public Transport
Flexible Work Arrangements
Wellness Programs and Activities
Professional Development Opportunities
Global Exposure & Business Travel Opportunities (if applicable to role)
All other statutory benefits

New

Customer Service Representative - German - Greece

Handling incoming phone calls, messages, and emails from customers. Providing in...

Location

Greece , Athens, Thessaloniki, Larissa, Patras, Kos, Crete, Rhodes

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Excellent writing and verbal communication skills in French and English.
Strong attention to detail.
Good technical troubleshooting and problem-solving skills.
Ability to handle unexpected changes and customer concerns with professionalism.
Experience in customer support or technical support roles will be appreciated.

Job Responsibility

Handling incoming phone calls, messages, and emails from customers.
Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
Troubleshooting technical issues and offering solutions to customer inquiries.
Processing warranty claims, repairs, and replacements.
Offering product recommendations based on customer needs and preferences.
Maintaining high customer satisfaction through professional and courteous communication.

What we offer

Relocation support (Athens or Thessaloniki): Flights, accommodation & housing assistance, all at no cost to you
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Full training by certified instructors on products and customer service techniques.
Professional growth and development opportunities.
Special events, community involvement, and social responsibility initiatives.
Free online Greek language courses.

Fulltime

Senior Customer Repair and Intake Specialist

The Senior Customer Repair and Intake Specialist is responsible for documenting ...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate’s degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Senior Customer Repair and Intake Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical coverage
Dental coverage
Basic life insurance
Accident insurance
Short-term disability insurance
Long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

Senior Customer Repair and Intake Specialist

The Senior Customer Repair and Intake Specialist is responsible for documenting ...

Location

United States , Batesville

Salary:

54400.00 - 74800.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's degree preferred
1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system
Experience providing customer support via phone and email, preferably in a queue-based environment
Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment
Ability to manage multiple active cases and meet defined timelines for complaint handling
Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications
Experience in an FDA-regulated or medical device environment preferred
Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred

Job Responsibility

Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements
Provide customer support via phone and email, including managing inbound inquiries through a call queue system
Process RMA returns and repair requests, including verification of required data prior to submission
Contact customers, distributors, and sales representatives to obtain required complaint and product information
Track repair status with the repair depot and update case records accordingly
Obtain and document purchase orders for fee-based repair services
Review complaint records for completeness, accuracy, and regulatory compliance
Update complaint status and documentation as product returns and repairs progress
Serve as primary point of contact for intake and documentation of Allen Accessories complaints

What we offer

Medical and dental coverage starting on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

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Repair and Service Customer Service Representative

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