Repair And Service Customer Service Representative Ii Job at Genuine Parts Company (Portland)

Field Service Representative II, Cardiopulmonary

As a global medtech company, we are driven by our Vision of changing the traject...

Location

United States of America , Dallas

Salary:

75000.00 - 85000.00 USD / Year

LivaNova

Expiration Date

Until further notice

Requirements

Requires high level of organizational and territory management skills
Demonstrated ability to manage self
Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems
Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people
Strong focus on customer relations and timely resolution of problems
Demonstrated accountability for field service administrative tasks
Strong analytical and problem solving skills relating to solving equipment problems
Stand 90% / Sit/Walk 10%
Availability for call 24/7
Lift 0-50 lbs

Job Responsibility

Inspects, services, and repairs equipment on which training has been provided
Makes frequent contact with the home office to receive assignments and to review service problems
May obtain assistance of more qualified personnel to solve extremely difficult or complex problems
Performs preventive maintenance within scheduled time frames on equipment in assigned territory
Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory
Provides corrective maintenance on equipment within assigned territory
Ensures quality standards are met or exceeded in the performance of services provided
Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, intellectual property, etc
Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures
Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge

What we offer

Health benefits – Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules

Fulltime

Technical Service Representative II

At Percepta, we bring first-class service across each market we support. As a Te...

Location

United States , Melbourne

Salary:

Not provided

TTEC

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Minimum 2-3 year of customer service experience
Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
Ability to analyze repair shop diagnosis information to determine coverage eligibility
Ability to read and understand workshop manual and electrical schematics
Ability to speak confidently about repair procedures
Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies
Excellent interpersonal skills
Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)

Job Responsibility

Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes
Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes
Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems
Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products
Review digital photographs and supporting documentation
Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities
Perform detailed claim analysis and adjudication per contract terms and contact handling processes
Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details
Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided
Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)

What we offer

Culture of Service
Teamwork
Respect
Proactive
CareerGrowth
Diversity
Competitive Compensation
programs that offer incentives and promote physical, mental, and financial wellness

TW Engineer - FS II

As a Field Service Engineer at Lam, you will step into the limelight of customer...

Location

Taiwan , Tainan

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience
or an advanced degree without experience
or equivalent work experience
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
This is a graduate eligible role

Job Responsibility

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions
Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
Maintain records and reports to coordinate activities between Lam and the customer
Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
Transparently discuss opportunities and challenges with customer to increase trust
Update customer on status of Lam tools as needed

Operations Manager II

PRIMARY FUNCTION: The Operations Manager II will have sufficient knowledge to u...

Location

United States , Vanderberg SFB

Salary:

Not provided

Yulista Holdings

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Minimum of 10 years US Air Force PMEL experience
Ability to obtain and maintain an active security clearance
Beginner to intermediate computer skills specifically using Microsoft Office Suite
Ability to enter data accurately into databases
Ability to understand and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to generate routine reports and correspondence
Interpersonal skills are necessary to work effectively and cooperatively with all levels of management and staff
Ability to use general office equipment such as fax, phone, copier, scanner, printers, etc.
Ability to follow a process

Job Responsibility

Manage and control PMEL technical operations, production efficiencies, and training management at their assigned sites
Direct and assign Lead Technicians and PMEL technicians in troubleshooting, aligning, repairing, modifying, calibrating, and certifying TMDE
oversee safety and security practices
Interface with customers to report and resolve calibration/maintenance support issues and limitations
participate in root cause analysis and corrective action determination meetings
Interface with the Quality Manager to continuously improve laboratory operational effectiveness
Plan, formulate, and oversee budget execution, manages contract funding, approves and monitor expenditures
Provides interim status reports on all accounts, establishes and maintains the property control system IAW FAR 45.5, and is responsible for the overall contract performance, including quality of operations and management of resources within established budgets
Serve as the primary interface with the Government Contracting Officer (CO) and/or Contracting Officer Representative (COR) and staff, and other Government representatives
Upon review of the workload plan, formulate and enforce work standards, assigns work schedules, reviews discrepancies, and supervises the PMEL personnel

Fulltime

PMEL Operations Manager II

PRIMARY FUNCTION: The Operations Manager II will have sufficient knowledge to un...

Location

United States , Elmendorf-Richardson JB

Salary:

Not provided

Yulista Holdings

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Minimum of 10 years US Air Force PMEL experience
Ability to obtain and maintain an active security clearance
Beginner to intermediate computer skills specifically using Microsoft Office Suite
Ability to enter data accurately into databases
Ability to understand and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to generate routine reports and correspondence
Interpersonal skills are necessary to work effectively and cooperatively with all levels of management and staff
Ability to use general office equipment such as fax, phone, copier, scanner, printers, etc.
Ability to follow a process

Job Responsibility

Manage and control PMEL technical operations, production efficiencies, and training management at their assigned sites
Direct and assign Lead Technicians and PMEL technicians in troubleshooting, aligning, repairing, modifying, calibrating, and certifying TMDE
oversee safety and security practices
Interface with customers to report and resolve calibration/maintenance support issues and limitations
participate in root cause analysis and corrective action determination meetings
Interface with the Quality Manager to continuously improve laboratory operational effectiveness
Plan, formulate, and oversee budget execution, manages contract funding, approves and monitor expenditures
Provides interim status reports on all accounts, establishes and maintains the property control system IAW FAR 45.5, and is responsible for the overall contract performance, including quality of operations and management of resources within established budgets
Serve as the primary interface with the Government Contracting Officer (CO) and/or Contracting Officer Representative (COR) and staff, and other Government representatives
Upon review of the workload plan, formulate and enforce work standards, assigns work schedules, reviews discrepancies, and supervises the PMEL personnel

Fulltime

Traffic/ITS Signal Technician

Olsson has an exciting opportunity for a Traffic/ITS Signal Technician to join o...

Location

United States , Des Moines, IA

Salary:

55000.00 - 106000.00 USD / Year

Olsson

Expiration Date

Until further notice

Requirements

Strong communication skills
Ability to contribute and work well on a team
Familiarity with programming traffic signal controllers and analyzing signal operations
Knowledge of mechanical, electrical, and electronic basic principles as applied to traffic signal equipment
Practical knowledge of fiber optic network integration for signal systems
5-10 years of experience in traffic signal operations including the repair and maintenance of solid-state electronics and electrical power systems
Ability to interpret design plans for quality assurance in traffic system installations
Knowledge of standard traffic control procedures/guidelines relating to traffic control device installation and/or repair as set forth in the MUTCD
Valid driver's license with a good driving history
Must be able to lift and carry up to 50 lbs

Job Responsibility

Handling technical questions from clients and team members, providing field services on across diverse projects
Maintaining a superior hands-on understanding of ITS technology
Representing the company on-site, where you will be making critical decisions in real-time, and assisting with application engineering and estimating
Configuring traffic signal controllers for optimal performance, integrating various devices within NEMA, CALTRANS, and ATC cabinets
Modifying traffic signal cabinets according to pre-engineered designs or specific customer requirements

What we offer

Competitive 401(k) match
Tailored development paths
Possibility for flexible work arrangements
Wellness program promoting balanced lifestyles
Traditional benefits package (health care, vision, dental, paid time off, etc.)
Opportunity to participate in a bonus system that rewards performance

Fulltime

Traffic/ITS Signal Technician

Olsson has an exciting opportunity for a Traffic/ITS Signal Technician to join o...

Location

United States , Des Moines

Salary:

Not provided

Olsson

Expiration Date

Until further notice

Requirements

Strong communication skills
Ability to contribute and work well on a team
Familiarity with programming traffic signal controllers and analyzing signal operations
Knowledge of mechanical, electrical, and electronic basic principles as applied to traffic signal equipment
Practical knowledge of fiber optic network integration for signal systems
Preferably, 15+ years of experience in traffic signal operations including the repair and maintenance of solid-state electronics and electrical power systems
Ability to interpret design plans for quality assurance in traffic system installations
Knowledge of standard traffic control procedures/guidelines relating to traffic control device installation and/or repair as set forth in the MUTCD
Familiarity with TIA/EIA-568 for cabling standards
Valid driver's license with a good driving history

Job Responsibility

Handling technical questions from clients and team members, providing field services on across diverse projects
Maintaining a superior hands-on understanding of ITS technology
Overseeing the installation, turn-on, maintenance, and testing of traffic signal cabinets
Supporting field operations for integration projects
Representing the company on-site, making critical decisions in real-time, and assisting with application engineering and estimating
Configuring traffic signal controllers for optimal performance, integrating various devices within NEMA, CALTRANS, and ATC cabinets
Developing strategies for signal timings
Modifying traffic signal cabinets according to pre-engineered designs or specific customer requirements

What we offer

Competitive 401(k) match
Tailored development paths
Flexible work arrangements
Wellness program promoting balanced lifestyles
Traditional benefits package (health care, vision, dental, paid time off, etc.) for full-time employees
Opportunity to participate in a bonus system that rewards performance

Parttime

Biomedical Equipment Technician II

The Biomedical Equipment Technician II (BMET2) provides clinical equipment servi...

Location

United States , Marietta

Salary:

Not provided

Wellstar Health System

Expiration Date

Until further notice

Requirements

High School Diploma General
Associates Electrical Engineering or Associates Biomedical Engineering or Associates Mechanical Engineering
GADL - Georgia Driver's License or VSDL - Valid State Driver's License
Minimum 3 years of experience in supporting medical devices and systems in a hospital environment
Minimum 3 years Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices
Proficient in Microsoft Office software including Word, Excel, and PowerPoint
Capable of interpreting building architectural and systems drawings and information
Able to compose and deliver presentations regarding medical devices and systems to clinical staff
Working knowledge of Security Protocols

Job Responsibility

Perform calibrations and repairs on equipment as assigned
Demonstrate knowledge of safe and approved troubleshooting techniques on medical devices
Read schematics and service manuals, consult with vendors and service representatives to assist in troubleshooting
Utilize test equipment and complete repairs in a time and cost-effective manner with patient safety as the primary focus
Document work performed and any significant performance data accurately and in a timely manner
Operates as part of a team of engineers responsible for providing in depth technical knowledge required to implement, manage, upgrade and support many applications and interoperability into EPIC and other repositories
Responds to service calls to evaluate, diagnose, and perform corrective and preventative maintenance on biomedical equipment which requires moderate intervention
Performs safety acceptance testing on new medical equipment and on hospital equipment returned after service
Documents all repair, maintenance, installation, and other activity in a timely fashion using the departments equipment management software and other mechanisms as needed
Update/Install medical equipment to include security protocols and work with customers to provide design solutions maintaining technical and application standards

Fulltime

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Repair And Service Customer Service Representative Ii

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