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Baxter Logo Baxter · Customer Service

Rep, Customer Service - 12 FTC Fluent German & English

Ireland, Navan Employment contract, B2B · Job Posted April 23, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Job Responsibility

  • Accurate processing, monitoring and acknowledgment of the customer’s orders & quotations within the system
  • Meeting ship commit date within agreed timescales, updating the customer of any changes to the ship commit dates
  • Ensure your customers’ orders are placed on the system in a timely and accurate manner, in line with the current sales order process, in order to meet customer and operations lead-time requirements
  • Participates in process improvements
  • Ensure your customer price list and agreed discounts are on the system and signed off
  • Any special promotions for your customers are recorded in the appropriate system
  • Ensure variances to price list or special discounts have received appropriate approval and are communicated to customers
  • Processing of credits/debits
  • Processing & managing invoice queries both in SAP and in customer’s portal
  • Provide telephone support and product related queries
  • Support sales force platform
  • Provide e-mail activity in a timely manner
  • Revenue Risk Reporting – Weekly
  • Internal functional meetings

Requirements

  • Diploma/Degree in business or related field (educational requirements can be supplemented by relevant experience)
  • Fluency in English & German, + Dutch an advantage
  • Minimum of 4-6 years’ successful experience in a customer focused position
  • Demonstrated interpersonal flexibility, strong oral and written communication
  • Ability to work in cross functional teams
  • Strong organizational skills with the ability to prioritise work based on business needs
  • Proven ability to exercise good judgement
  • Reputation of being results and quality driven
  • Proficient keyboard and computer skills including excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications
  • Ability to numerate and accurate, particularly in relation to data integrity
  • Working knowledge of SAP or similar order management and processing systems

What we offer

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Pension
  • Health Insurance
  • Life Assurance
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